Change interface

RT Developers
1

I have been searching for a couple of days but have not found the answer to
the following question.

We want to setup a user so they can only see and work with 1 queue. I know
how to do that using the “SeeQueue” right and that works fine. The problem
is that they still see the “10 newest unowned tickets” box and can click on
tickets in there from other queues and see them even though they don’t know
what queue they’re in since they don’t have that right :wink:

Is there anyway to either have only tickets from the correct queue show up
in the “10 newest” box or to have that box not be there for this particular
user?

Tack (Swedish for Thanks),
Kevin

2

Drop ShowTicket right in other queues for such users

Kevin Newman wrote:

3

Worked great and hate myself for not seeing it :wink:

Thank you,
KevinFrom: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@acronis.com]
Sent: Thursday, December 16, 2004 5:52 PM
To: Kevin Newman
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] change interface

Drop ShowTicket right in other queues for such users

Kevin Newman wrote:

I have been searching for a couple of days but have not found the answer
to
the following question.

We want to setup a user so they can only see and work with 1 queue. I
know
how to do that using the “SeeQueue” right and that works fine. The
problem
is that they still see the “10 newest unowned tickets” box and can click
on
tickets in there from other queues and see them even though they don’t
know
what queue they’re in since they don’t have that right :wink:

Is there anyway to either have only tickets from the correct queue show up
in the “10 newest” box or to have that box not be there for this
particular
user?

Tack (Swedish for Thanks),
Kevin

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