I appreciate these possibilities. However the original email seemed to
suggest that he wanted this behaviour for all queues.
Without him specifying otherwise, one would logically have to assume
You are also right in saying that it won’t stick around after an
upgrade. However, after the upgrade all that is required is a
":cw open ESC :wq" only about 16 characters
You’d have to upgrade 20 times for the times to start evening out, I’d
Perhaps a good idea would be some sort of mechanism which logs changes
one makes to RT, and after an upgrade, can reinsert these modifications.
Im sure there are plenty of other changes which one makes to RT which
don’t really hang around after an upgrade.
Anyway, like i said, I do appreciate the alternative methods, but for a
quick effective bastardisation, I still maintain my method is preferable
(at least for me ;p)
Michael Grubb wrote:
Bah. All this ridiculous beating around the bush with scrips and
actions. It’s just so silly.
That works just fine if you want that behaviour for ALL queues, but
ScripConditions and Actions are the preferred solution when a behaviour may
not need to be site wide. And as Mr. Flothow pointed out, your method won’t
stick around after an upgrade. Besides what’s wrong with Scrips ???
Look in /path/to/rt2/WebRT/html/Ticket
Theres a Create.html inside.
Change the line underneath it to:
<& /Elements/SelectStatus, Name => “Status”, Default=> ‘open’ &>
That should be all you need to do.
If you only have a hammer, every problem looks like a nail.
Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
p: +61 2 9383 4964
m: 0414 735 922