Change From Name

RT Users
1

Hello All,

I have just started using RT and I think its a
wonderful package. I completed the installation
without much problems.

My Questions now are…

  1. How to change the Real Name which is sent to a
    queue Requestor. By Default the Real Name sent is
    “Request Tracker”

  2. Also is is possible to change the Real Name of the
    responce sent by queue member. By default this is
    “MemberName via RT”

Thanks in advance.

Regards,
Sumith

Do You Yahoo!?
Yahoo! Photos - Share your holiday photos online!
http://photos.yahoo.com/

2

Hello All,

I have just started using RT and I think its a
wonderful package. I completed the installation
without much problems.

My Questions now are…

  1. How to change the Real Name which is sent to a
    queue Requestor. By Default the Real Name sent is
    “Request Tracker”

  2. Also is is possible to change the Real Name of the
    responce sent by queue member. By default this is
    “MemberName via RT”

Thanks in advance.

Regards,
Sumith

Do You Yahoo!?
Yahoo! Photos - Share your holiday photos online!
http://photos.yahoo.com/

3

you’ll want to look at lib/rt/support/mail.pmOn Mon, Jan 08, 2001 at 03:50:59AM -0800, Sumith Ail wrote:

Hello All,

I have just started using RT and I think its a
wonderful package. I completed the installation
without much problems.

My Questions now are…

  1. How to change the Real Name which is sent to a
    queue Requestor. By Default the Real Name sent is
    “Request Tracker”

  2. Also is is possible to change the Real Name of the
    responce sent by queue member. By default this is
    “MemberName via RT”

Thanks in advance.

Regards,
Sumith

Do You Yahoo!?
Yahoo! Photos - Share your holiday photos online!
http://photos.yahoo.com/

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