Change emails text


I wanted to write my own texts that RT sends via email to the users when
they create the tickets.

I saw that there are the texts in the file “initialdata”, but they only work
before installing RT.

Where can I change these texts after I have RT running?

Best Regards,

Carlos Silva


Just modify the existing global templates or copy them and create new 

ones with a modified version of what you copy and then point the scrips
to those templates. Rt is designed to allow this. No need to fool around
with the DataBase.


Carlos Silva wrote: