Change default https to http

RT Users
1

Dear, I am new to RT. I installed version 4.2.12 and I need to change the default https to http on port 80. Would appreciate your help. Thank you.

Saludos.

Fernando Alberto Veloso Fuentes _Ingeniero de Plataformas
Tecnología y Operaciones - Entel
Amunátegui 20 piso 14 - Chile
Tel. (56 2) 23603144
fveloso@entel.clmailto:fveloso@entel.cl

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2

Hi Fernando,

changing between HTTP and HTTPS is configured in your web server. The
only thing you can configure in RT is the URL and port RT uses for links
in the GUI and that it puts in emails as links, which obviously need to
match how you have your web server configured in order for the links to
work. Ie see WebBaseURL and WebPort here:

https://docs.bestpractical.com/rt/4.2.12/RT_Config.html

thanks, Andy.

3

Andy, thank you very much for the reply. Still I do not quite understand what I do. For example, I want to change the default https to http on port 8080. This is the configuration that I have and currently does not work:

On RT_SiteConfig.pm:

Set( $rtname, ‘ticket2.sva.cl’);
Set( $Organization, ‘entel.sva.cl’);
Set( $Timezone, ‘America/Santiago’);
Set( $WebDomain, ‘ticket2.sva.cl’);
Set( $WebPort, 8080);
Set( $WebPath, ‘’);
Set( $DisableGD, 0);
Set( $WebURL, ‘http://ticket2.sva.cl:8080’);
1;

On httpd.conf:

Listen 8080

<VirtualHost *:8080>
ServerName ticket2.sva.cl
Redirect / http://ticket2.sva.cl:8080

Saludos.

Fernando Alberto Veloso Fuentes _Ingeniero de Plataformas
Tecnología y Operaciones - Entel
Amunátegui 20 piso 14 - Chile
Tel. (56 2) 23603144
fveloso@entel.clmailto:fveloso@entel.clDe: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Andy Smith
Enviado el: martes, 12 de julio de 2016 10:56
Para: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] change default https to http

Hi Fernando,

changing between HTTP and HTTPS is configured in your web server. The only thing you can configure in RT is the URL and port RT uses for links in the GUI and that it puts in emails as links, which obviously need to match how you have your web server configured in order for the links to work. Ie see WebBaseURL and WebPort here:

https://docs.bestpractical.com/rt/4.2.12/RT_Config.html

thanks, Andy.

Este correo es dirigido solo a las personas que aparecen como destinatarios y
puede contener información confidencial o privilegiada. Si usted recibió este correo
por error, por favor notificar inmediatamente al emisor y elimine el correo original.
Cualquier otro uso de este correo esta prohibido.

This message is for the designated recipient only and may contain privileged or
confidential information. If you have received it in error, please notify the sender
immediately and delete the original. Any other use of the email is prohibited.

4

Hi Fernando,

your virtual host in Apache is missing the config required for RT, you need to follow the instructions here:

Web deployment - RT 4.2.12 Documentation - Best Practical

thanks, Andy.