Change Default Comment to reply on resolve


I need to set the default to “reply” when resolving a ticket. I searched this forum and visited these links:

But the problem is i couldn’t find /Elements/Tab in my RT installation path!

what should I do now?

The doc you use is outdated if you’re using RT >= 4, you just have to change the Lifecycle configuration[1]:

open -> resolved' => { label => 'Resolve', update => 'Comment' },
open -> resolved' => { label => 'Resolve', update => 'Respond' },

then restart RT (usually the web service).

[1] -

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