Hello
I need to set the default to “reply” when resolving a ticket. I searched this forum and visited these links:
But the problem is i couldn’t find /Elements/Tab in my RT installation path!
what should I do now?
The doc you use is outdated if you’re using RT >= 4, you just have to change the Lifecycle configuration[1]:
change:
open -> resolved' => { label => 'Resolve', update => 'Comment' },
to:
open -> resolved' => { label => 'Resolve', update => 'Respond' },
then restart RT (usually the web service).
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