Change Custom Field layout

RT Users
1

Hello everyone

I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2.

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

2

Can anybody assist me with changing the layout of CFs when attached to a ticket please
Best Regards
Kobus Bensch
Fullnet Solutions LTD-----Original Message-----
From: “Kobus Bensch” kbensch@fullnet.co.uk
Sender: rt-users-bounces@lists.bestpractical.com
Date: Wed, 15 Sep 2010 10:46:40
To: rt-users@lists.bestpractical.com
Reply-To: kbensch@fullnet.co.uk
Subject: [rt-users] Change Custom Field layout

Hello everyone

I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2.

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Hello,

Have the same problem, i just can set the order of custom fields in Menu>Configuration>Queue>CF

The problem is you can only move up/down the fields.

I think, there is only an away, we need to overlay some classes, see Chapter 10 (RT essentials),
probably need to change some code in CSS

But perhaps it exist an extention to install that features.

Best regards.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kobus Bensch
Sent: Thursday, September 16, 2010 10:55 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Change Custom Field layout

Can anybody assist me with changing the layout of CFs when attached to a ticket please
Best Regards
Kobus Bensch
Fullnet Solutions LTD

-----Original Message-----
From: “Kobus Bensch” kbensch@fullnet.co.uk
Sender: rt-users-bounces@lists.bestpractical.com
Date: Wed, 15 Sep 2010 10:46:40
To: rt-users@lists.bestpractical.com
Reply-To: kbensch@fullnet.co.uk
Subject: [rt-users] Change Custom Field layout

Hello everyone

I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2.

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

4

Hello everyone

I need to change the Custom field layout. I have a few fields which
I can see, but it is all listed in a 2 column display. Some of my
CF’s I have changed to be bigger and it is now overlapping on the
right. So ideally I would like just one column, not 2.

‘Changed’ how?
You’re going to have to overlay code to make 1 column

-kevin

5

Can anybody help with this as I dont have a clue of what to do and
where to do it. Some pointers would be helpful.

Thanks

KobusOn 16/09/2010 18:41, Kevin Falcone wrote:

On Wed, Sep 15, 2010 at 10:46:40AM +0000, Kobus Bensch wrote:

Hello everyone

I need to change the Custom field layout. I have a few fields which
I can see, but it is all listed in a 2 column display. Some of my
CF’s I have changed to be bigger and it is now overlapping on the
right. So ideally I would like just one column, not 2.
‘Changed’ how?
You’re going to have to overlay code to make 1 column

-kevin

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry� wireless device

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

6

Kobus,

Well, I’ve noticed that RT seems to arrange my sequence from left to right
top-down. Let’s say I have 6 customfields applied to a queue. The CF I have
listed first is situated top/left on my screen and the CF listed second is
situated top/right, number three on my list is situated 2nd row/left and
number 4 is situated 2nd row/right and on and on. that’s seems to be the way
mine are displayed once I have set the order in
Configuration->Queues->TicketCustomFields. Hope this helps.

Kenn
LBNLOn Thu, Sep 16, 2010 at 4:37 PM, Kobus Bensch - No Sig < kbensch@fullnet.co.uk> wrote:

Can anybody help with this as I dont have a clue of what to do and where
to do it. Some pointers would be helpful.

Thanks

Kobus

On 16/09/2010 18:41, Kevin Falcone wrote:

On Wed, Sep 15, 2010 at 10:46:40AM +0000, Kobus Bensch wrote:

Hello everyone

I need to change the Custom field layout. I have a few fields which
I can see, but it is all listed in a 2 column display. Some of my
CF’s I have changed to be bigger and it is now overlapping on the
right. So ideally I would like just one column, not 2.

‘Changed’ how?
You’re going to have to overlay code to make 1 column

-kevin

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry® wireless device

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

7

Can anybody help with this as I dont have a clue of what to do and where to do it. Some
pointers would be helpful.

You quoted my reply, but didn’t reply to it.

-kevin> On 16/09/2010 18:41, Kevin Falcone wrote:

On Wed, Sep 15, 2010 at 10:46:40AM +0000, Kobus Bensch wrote:

Hello everyone

I need to change the Custom field layout. I have a few fields which
I can see, but it is all listed in a 2 column display. Some of my
CF’s I have changed to be bigger and it is now overlapping on the
right. So ideally I would like just one column, not 2.

‘Changed’ how?
You’re going to have to overlay code to make 1 column

-kevin

Can anybody advise as to where I can change this please?

Thanks

Kobus

Best Regards
Kobus Bensch
Fullnet Solutions LTD

Sent from my BlackBerry(R) wireless device

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

8

Hi,

If I understand what you are requesting, to display all your custom
fields in a single row, have a look at
/html/Tickets/Elements/EditCustomFields

Thanks,
Ron

9

Hi,

If I understand what you are requesting, to display all your custom fields
in a single row, have a look at /html/Tickets/Elements/EditCustomFields

Thanks Ron! I was looking for this info earlier too. I just may not
have phrased it as well as Kobus.

Dennis