I’ve been looking through the documentation on Approvals and hoped to get a
little user point of view and help. So far this isn’t working.
I have a CCB queue and I’ve made a template named XYZ-CCB
===Create-Ticket: codereview
Depended-On-By: {$Tickets{‘TOP’}->Id}
Queue: ___Approvals
Type: approval
Content: Someone has created a ticket. you should review and approve it, so
they can finish their work
ENDOFCONTENT
AdminCC: {
my $group_name = ‘My-CCB’;
my $groups = RT::Groups->new( $RT::SystemUser );
$groups->LimitToUserDefinedGroups();
$groups->Limit(
‘FIELD’ => ‘Name’,
‘OPERATOR’ => ‘=’,
‘VALUE’ => $group_name );
$groups->First->Id;
}
After that I made the script as per the docs -
Condition: On Create
Action: create tickets
Template: XYZ-CCB
I’m rather ignorant on this approvals module but as far as I can tell these
appear to be correct however they are not. I’m working on getting educated
on these workflows.
To add to it; I’m being asked for 2 levels of approvals.
So the group “My-Bosses” will approve it and then that of course goes to
"My-Security" group. They’re the final approval.
So to eat this elephant I’m trying to get the simple single group working.
Has anyone else done multi-group approvals?
As always thank you.