Change 10 newest unowned to filter by logged in user


I’m looking to change RT’s home page, specifically the 10 newest unowned tickets… box. I want to change it so, it’ll filter to a specific queue based on the user that is logged in.

First, can someone tell me what those are called(the little boxes on in RT’s display)? widgets? or something like that?

Where would I find the code for these things?

I’ve got the RT book but I can’t seem to find it in the book(perhaps cause I don’t know what they are called!!).


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Technology assistance: email
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500