I didn’t (knowingly) change anything, but a while ago one of my users
commented:
“all the custom fields for a queue used to show up when posting a reply
or comment, and now they don’t. this is annoying b/c there are a few
fields that i always set when posting comments. where did they go?”
As I didn’t take them away, I don’t really know what happened.
Any pointers?
Thanks,
JB
JB Segal wrote:
I didn’t (knowingly) change anything, but a while ago one of my users
commented:
“all the custom fields for a queue used to show up when posting a reply
or comment, and now they don’t. this is annoying b/c there are a few
fields that i always set when posting comments. where did they go?”
As I didn’t take them away, I don’t really know what happened.
Any pointers?
did you modify the permissions for that user or the group s/he belongs to ?
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