Centos OS upgrade broke RT 3.8.2

RT Users
1

Hi

I upgraded centos from 5.5 to 5.8 release on my development server. I
cannot get RT to work. My RT installation is under data/rt3 folder. The
document rool is …/share/html; When we try to access the RT host name on
the browser, it does not reach the index.html file location in the document
root of RT, bur instead tries to open some file and is looking for
a filetype to open it with
I ran ./rt-test-dependencies --with-modperl1 on both development and
production. there are following things missing on both

Apache::Request…MISSING
CORE missing dependencies:
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only version 2.12

However, the production centos is not updgraded and it is working. I don’t
get any errors in the error log. Could anyone help us to find what the
problem could be?
thanks much:)

2

Hi
I upgraded centos from 5.5 to 5.8 release on my development server. I
cannot get RT to work. My RT installation is under data/rt3 folder. The
document rool is …/share/html; When we try to access the RT host name
on the browser, it does not reach the index.html file location in the
document root of RT, bur instead tries to open some file and is looking
for a filetype to open it with
I ran ./rt-test-dependencies --with-modperl1 on both development and
production. there are following things missing on both
Apache::Request…MISSING
CORE missing dependencies:
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only version 2.12
However, the production centos is not updgraded and it is working. I
don’t get any errors in the error log. Could anyone help us to find what
the problem could be?
thanks much:)

perl -MCPAN -e “install Encode”

Red Hat / CentOS updates nearly always screw up something with
the “Encode” that RT expects. The RH or CentOS one lacks mime_name
somewhere.

3

What mime_name should I be looking for?On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine jblaine@kickflop.net wrote:

On 3/19/2012 1:34 PM, testwreq wreq wrote:

Hi
I upgraded centos from 5.5 to 5.8 release on my development server. I
cannot get RT to work. My RT installation is under data/rt3 folder. The
document rool is …/share/html; When we try to access the RT host name
on the browser, it does not reach the index.html file location in the
document root of RT, bur instead tries to open some file and is looking
for a filetype to open it with
I ran ./rt-test-dependencies --with-modperl1 on both development and
production. there are following things missing on both
Apache::Request…MISSING
CORE missing dependencies:
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only version 2.12
However, the production centos is not updgraded and it is working. I
don’t get any errors in the error log. Could anyone help us to find what
the problem could be?
thanks much:)

perl -MCPAN -e “install Encode”

Red Hat / CentOS updates nearly always screw up something with
the “Encode” that RT expects. The RH or CentOS one lacks mime_name
somewhere.

4

What mime_name should I be looking for?

None.

I guess I was too terse.

CentOS “upgraded” your Perl “Encode” module for you and
the version that RH and CentOS push out breaks RT. The
version they push out (which breaks things) is lacking
an attribute or function called mime_name. You don’t
need to know that to fix it, I am only telling you so
that if you see “mime_name” mentioned in an error some
time, you will have some context for it.

To fix, just do this:

 perl -MCPAN -e "install Encode"> On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine <jblaine@kickflop.net <mailto:jblaine@kickflop.net>> wrote:

On 3/19/2012 1:34 PM, testwreq wreq wrote:

    Hi
    I upgraded centos from 5.5 to 5.8 release on my development
    server. I
    cannot get RT to work. My RT installation is under data/rt3
    folder. The
    document rool is .../share/html; When we try to access the RT
    host name
    on the browser, it does not reach the index.html file location
    in the
    document root of RT, bur instead tries to open some file and is
    looking
    for a filetype to open it with
    I ran ./rt-test-dependencies --with-modperl1 on both development and
    production. there are following things missing on both
      Apache::Request...MISSING
    CORE missing dependencies:
             Encode >= 2.13...MISSING
                     Encode version 2.13 required--this is only
    version 2.12
    However, the production centos  is not updgraded and it is
    working. I
    don't get any errors in the error log. Could anyone help us to
    find what
    the problem could be?
    thanks much:)


perl -MCPAN -e "install Encode"

Red Hat / CentOS updates nearly always screw up something with
the "Encode" that RT expects.  The RH or CentOS one lacks mime_name
somewhere.
5

Dear Jeff,

Unfortunately, it did not fix the problem. Encode was up to date.

[root@www2 ~]# perl -MCPAN -e “install Encode”
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is up to date.On Mon, Mar 19, 2012 at 3:03 PM, Jeff Blaine jblaine@kickflop.net wrote:

On 3/19/2012 1:54 PM, testwreq wreq wrote:

What mime_name should I be looking for?

None.

I guess I was too terse.

CentOS “upgraded” your Perl “Encode” module for you and
the version that RH and CentOS push out breaks RT. The
version they push out (which breaks things) is lacking
an attribute or function called mime_name. You don’t
need to know that to fix it, I am only telling you so
that if you see “mime_name” mentioned in an error some
time, you will have some context for it.

To fix, just do this:

perl -MCPAN -e “install Encode”

On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

On 3/19/2012 1:34 PM, testwreq wreq wrote:

   Hi
   I upgraded centos from 5.5 to 5.8 release on my development
   server. I
   cannot get RT to work. My RT installation is under data/rt3
   folder. The
   document rool is .../share/html; When we try to access the RT
   host name
   on the browser, it does not reach the index.html file location
   in the
   document root of RT, bur instead tries to open some file and is
   looking
   for a filetype to open it with
   I ran ./rt-test-dependencies --with-modperl1 on both development

and
production. there are following things missing on both
Apache::Request…MISSING
CORE missing dependencies:
Encode >= 2.13…MISSING
Encode version 2.13 required–this is only
version 2.12
However, the production centos is not updgraded and it is
working. I
don’t get any errors in the error log. Could anyone help us to
find what
the problem could be?
thanks much:)

perl -MCPAN -e “install Encode”

Red Hat / CentOS updates nearly always screw up something with
the “Encode” that RT expects. The RH or CentOS one lacks mime_name
somewhere.

6

Dear Jeff,
Unfortunately, it did not fix the problem. Encode was up to date.
[root@www2 ~]# perl -MCPAN -e “install Encode”
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Sun, 18 Mar 2012 23:12:50 GMT
Encode is up to date.

Did you originally install RT from source? If so, the
easiest solution is to visit the original source tree
and run ‘make fixdeps’ and cross your fingers.

Alternatively, you can just install a newer Encode
(and then move on to Apache::Request).

 http://search.cpan.org/dist/Encode/

Pick a version, download it, unpackage it, and run

 perl Makefile.PL
 make
 make install

[ Or read the README included with the package ]

Unfortunately, this is how things go on Linux distributions
unless you explicitly exclude key software from being updated.
The update changed things that RT wants. The only real
solution is to solve it by hand through Perl module upgrades
on your own (which may very well then be overwritten again
by your package manager in the future!).

That’s about all I can offer.> On Mon, Mar 19, 2012 at 3:03 PM, Jeff Blaine <jblaine@kickflop.net mailto:jblaine@kickflop.net> wrote:

On 3/19/2012 1:54 PM, testwreq wreq wrote:

    What mime_name should I be looking for?


None.

I guess I was too terse.

CentOS "upgraded" your Perl "Encode" module for you and
the version that RH and CentOS push out breaks RT.  The
version they push out (which breaks things) is lacking
an attribute or function called mime_name.  You don't
need to know that to fix it, I am only telling you so
that if you see "mime_name" mentioned in an error some
time, you will have some context for it.

To fix, just do this:


    perl -MCPAN -e "install Encode"

    On Mon, Mar 19, 2012 at 1:47 PM, Jeff Blaine <jblaine@kickflop.net <mailto:jblaine@kickflop.net> <mailto:jblaine@kickflop.net <mailto:jblaine@kickflop.net>>> wrote:

        On 3/19/2012 1:34 PM, testwreq wreq wrote:

            Hi
            I upgraded centos from 5.5 to 5.8 release on my development
            server. I
            cannot get RT to work. My RT installation is under data/rt3
            folder. The
            document rool is .../share/html; When we try to access
    the RT
            host name
            on the browser, it does not reach the index.html file
    location
            in the
            document root of RT, bur instead tries to open some file
    and is
            looking
            for a filetype to open it with
            I ran ./rt-test-dependencies --with-modperl1 on both
    development and
            production. there are following things missing on both
              Apache::Request...MISSING
            CORE missing dependencies:
                     Encode >= 2.13...MISSING
                             Encode version 2.13 required--this is only
            version 2.12
            However, the production centos  is not updgraded and it is
            working. I
            don't get any errors in the error log. Could anyone help
    us to
            find what
            the problem could be?
            thanks much:)


        perl -MCPAN -e "install Encode"

        Red Hat / CentOS updates nearly always screw up something with
        the "Encode" that RT expects.  The RH or CentOS one lacks
    mime_name
        somewhere.