What should the value of $RTAddressRegexp be set to? I’m new to RT, so
please excuse my newbie-ness. My confusion stems from knowing what email
address to put here - I have sendmail setup with several aliases for each
queue. It’s the email address of the queues that inbound mail would be
addressed to (and thus potentially causing a loop)…how do I account for
multiple email addresses?
Or, am I completely missing something?
Thanks!
SteveFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Wednesday, November 02, 2005 10:28 AM
To: Hermann Ronaldsson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CC to watchers list. Any ideas?
Hello!
I have a question regarding tickets being created through e-mail.
If a user sent a message to support@ourcompany.com and also put a CC: to
various other addresses, how can i make these CC: addresses become part
of the watcher list?
RT_Config.pm:
If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
Ticket ‘Cc’ watchers from the To and Cc lines of incoming messages
Be forewarned that if you have any addresses which forward mail to
RT automatically and you enable this option without modifying
“RTAddressRegexp” below, you will get yourself into a heap of trouble.
Set($ParseNewMessageForTicketCcs , undef);
For some users it is annoying to get a “Permission Denied” from RT when
they have made an
“Reply to All” to a message that was CC:ed to them.
We would of course want that reply to be logged in the ticket, yet we
would not want to permit
“Everyone” to do so.
Greetings,
Hermann Ronaldsson
Hermann Ronaldsson
hermann@ronaldsson.net
The rt-users Archives
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Best regards, Ruslan.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Buy your copy of our new book, RT Essentials, today!
Download a free sample chapter from http://rtbook.bestpractical.com