We’ve got a problem with RT 3.8.1. When setting a Cc email address on ticket creation (in Firefox 3.0.1), the Cc recipient doesn’t get a copy of the created ticket.
When i reply to a ticket with a Cc email set, then an email will be sent.
One-time Cc’s doesn’t work either when the field is set while answering a ticket. Only when sent a one-time Cc via checkbox a email will be sent.
I can see Email Trasactions for the owner and recipients but no transaction for a cc on first try.
All email adresses are known by RT.
Is this behaviour a bug or a feature?
Is this a known bug or shoud i report this. I didn’t find any similar on rt3.fsck.com
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