I have a user who likes to CC himself on tickets he created and is
replying to. If he CC’s an outside user the e-mail is delivered but when
he CC’s himself he does not get an e-mail. Is there something I have to
configure so he gets these e-mails.
Just for clarity, the user is creating a ticket then replying to it and
doing an RT-Send-CC to himself and an external recipient. The external
recipient gets an e-mail but the user does not.