CC not sending all e-mails

RT Users
1

I have a user who likes to CC himself on tickets he created and is
replying to. If he CC’s an outside user the e-mail is delivered but when
he CC’s himself he does not get an e-mail. Is there something I have to
configure so he gets these e-mails.

Just for clarity, the user is creating a ticket then replying to it and
doing an RT-Send-CC to himself and an external recipient. The external
recipient gets an e-mail but the user does not.

Thanks.

2

Look into the

Set($NotifyActor, 0);

setting.

Also, this place is great for searching archives
Carbon60: Cloud Consulting - Services and Solutions rt-users-bounces@lists.bestpractical.com on behalf of Mark Speener
Sent: Wed 8/27/2008 6:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] CC not sending all e-mails

I have a user who likes to CC himself on tickets he created and is replying to. If he CC’s an outside user the e-mail is delivered but when he CC’s himself he does not get an e-mail. Is there something I have to configure so he gets these e-mails.

Just for clarity, the user is creating a ticket then replying to it and doing an RT-Send-CC to himself and an external recipient. The external recipient gets an e-mail but the user does not.

Thanks.