I’ve been 'round the list looking for an answer to this, and can’t find
one - my apologies if it’s already been answered:
How might I configure RT to accept mail from itself across queues?
To elaborate: I’ve got a number of queues maintained by disparate groups
of people; it’s common for someone in my group to receive a ticket which
requires action by one of the other groups. I’d like for them to simply
be able to CC that other group’s RT queue on a reply from the first
ticket and have it create a ticket there, with correspondence on that
new ticket added back to the first ticket.
Is this something that can be done? Is it something that I should do,
or is there some other more elegant method of achieving a similar
workflow? I appreciate any and all insights you might have to offer.
Thanks in advance!