CC from web form

RT Users
1

When a user creates a ticket and in that ticket cc’s an internal mail list
but doesn’t include the @qualcomm.com after it the cc is never sent. Where
does RT handle this? I need to make RT to assume @qualcomm.com like the
rest of our mail servers do.

Any help appreciated.
John

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

2

I found the issue there is no script for CC’s to be notified upon creation
of a ticket.

At 09:11 AM 1/21/2003, you wrote:

When a user creates a ticket and in that ticket cc’s an internal mail
list but doesn’t include the @qualcomm.com after it the cc is never sent.
Where does RT handle this? I need to make RT to assume @qualcomm.com like
the rest of our mail servers do.

Any help appreciated.
John

–
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

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–
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”