CC field addressee does not get message

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be set
or corrected?

This has been noticed recently, In the ticket history, correspondence
is added with a line:
RT-Send-CC: (cc’d address)

Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.

Kamber Dalal

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips

regards
bjï¿œrn

Dalal, Kamber Z (Kamber) schrieb:

I’m having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.

cc’s on the ticket are getting mails, just not ad-hoc cc’s on a
specific reply.

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 27 Jun 2007, at 14:35, Bjoern Schulz wrote:

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips

regards
björn

Dalal, Kamber Z (Kamber) schrieb:

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be
set
or corrected?
This has been noticed recently, In the ticket history,
correspondence
is added with a line:
RT-Send-CC: (cc’d address)
Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.
Kamber Dalal



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figured this out - for ad-hoc cc-ing it’s not CC you need to be
notifying in the scrip it’s ‘other recipients’.

HTH

Justin
Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 12 Jul 2007, at 15:56, Justin Hayes wrote:

I’m having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.

cc’s on the ticket are getting mails, just not ad-hoc cc’s on a
specific reply.

Justin


Justin Hayes
Support Manager
justin.hayes@orbisuk.com

On 27 Jun 2007, at 14:35, Bjoern Schulz wrote:

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips

regards
björn

Dalal, Kamber Z (Kamber) schrieb:

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to
be set
or corrected?
This has been noticed recently, In the ticket history,
correspondence
is added with a line:
RT-Send-CC: (cc’d address)
Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.
Kamber Dalal



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com