CC field addressee does not get message

RT Users
1

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be set
or corrected?

This has been noticed recently, In the ticket history, correspondence
is added with a line:
RT-Send-CC: (cc’d address)

Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.

Kamber Dalal

2

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips

regards
bjï¿œrn

Dalal, Kamber Z (Kamber) schrieb:

3

I’m having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.

cc’s on the ticket are getting mails, just not ad-hoc cc’s on a
specific reply.

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 27 Jun 2007, at 14:35, Bjoern Schulz wrote:

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration → Global → Scrips or
Configuration → Queue → Scrips

regards
björn

Dalal, Kamber Z (Kamber) schrieb:

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be
set
or corrected?
This has been noticed recently, In the ticket history,
correspondence
is added with a line:
RT-Send-CC: (cc’d address)
Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.
Kamber Dalal

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

4

figured this out - for ad-hoc cc-ing it’s not CC you need to be
notifying in the scrip it’s ‘other recipients’.

HTH

Justin
Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 12 Jul 2007, at 15:56, Justin Hayes wrote:

I’m having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.

cc’s on the ticket are getting mails, just not ad-hoc cc’s on a
specific reply.

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.com

On 27 Jun 2007, at 14:35, Bjoern Schulz wrote:

hi kamber,
do you have activated scrips for sending email to cc’s.

Look at Configuration → Global → Scrips or
Configuration → Queue → Scrips

regards
björn

Dalal, Kamber Z (Kamber) schrieb:

The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to
be set
or corrected?
This has been noticed recently, In the ticket history,
correspondence
is added with a line:
RT-Send-CC: (cc’d address)
Also only 1 transaction is listed that ‘RT_System - Outgoing email
recorded’ and no transaction listed for the cc’d addressed email.
Kamber Dalal

The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com