CC address not being read

When I send a ticket to RT, with a CC address specified, the CC address
is not being notified of correspondence.

I have a scrip that should send the corr. Template to requestors and
CC’s, but the CC’s aren’t getting it.

If I look at the “People” section of the ticket, the CC address is
blank.

Any ideas?

When you CC, you mean on the specific message you add a CC to them,
right? That is considered part of the ‘Other’ recipients, you have
to have a script for that, and they are a one time CC, they dont’ get
added as a persistant CC for further messages (you have to add them
under the People section to do that).

I had the same problem last week. :wink:

When I send a ticket to RT, with a CC address specified, the CC
address is not being notified of correspondence.

I have a scrip that should send the corr. Template to requestors and
CC’s, but the CC’s aren’t getting it.

If I look at the “People” section of the ticket, the CC address is blank.

Any ideas?


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Does anyone know how to allow users to customize the
blocks they have on the home page??
By default I get
40 highest priority tickets I own
and
10 newest unowned tickets
but is their a way to allow a user to add say a
40 last resolved items
or
Newest Tickets in Queue Scooby-Doo

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

Phanoko wrote:

Does anyone know how to allow users to customize the
blocks they have on the home page??
By default I get
40 highest priority tickets I own
and
10 newest unowned tickets
but is their a way to allow a user to add say a
40 last resolved items
or
Newest Tickets in Queue Scooby-Doo


Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Does anyone know how to allow users to customize the
blocks they have on the home page??

That’s a new feature in RT 3.5.

Jesse