When you CC, you mean on the specific message you add a CC to them,
right? That is considered part of the ‘Other’ recipients, you have
to have a script for that, and they are a one time CC, they dont’ get
added as a persistant CC for further messages (you have to add them
under the People section to do that).
I had the same problem last week.
When I send a ticket to RT, with a CC address specified, the CC
address is not being notified of correspondence.
I have a scrip that should send the corr. Template to requestors and
CC’s, but the CC’s aren’t getting it.
If I look at the “People” section of the ticket, the CC address is blank.
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