When you CC, you mean on the specific message you add a CC to them,
right? That is considered part of the ‘Other’ recipients, you have
to have a script for that, and they are a one time CC, they dont’ get
added as a persistant CC for further messages (you have to add them
under the People section to do that).
I had the same problem last week.
When I send a ticket to RT, with a CC address specified, the CC
address is not being notified of correspondence.
I have a scrip that should send the corr. Template to requestors and
CC’s, but the CC’s aren’t getting it.
If I look at the “People” section of the ticket, the CC address is blank.
Does anyone know how to allow users to customize the
blocks they have on the home page??
By default I get
40 highest priority tickets I own
and
10 newest unowned tickets
but is their a way to allow a user to add say a
40 last resolved items
or
Newest Tickets in Queue Scooby-Doo
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
Does anyone know how to allow users to customize the
blocks they have on the home page??
By default I get
40 highest priority tickets I own
and
10 newest unowned tickets
but is their a way to allow a user to add say a
40 last resolved items
or
Newest Tickets in Queue Scooby-Doo
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com