Cap letters appearing as html links - rt3.0.5

RT Users
1

I’m noticing that any capital words (IP, ICMP) in tickets are appear as
clickable-links. By design?

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

That sounds like you’ve installed RTIR and it’s hilighting NIC-handles
(or its best guess at them).On Tue, Aug 19, 2003 at 10:50:22AM -0700, matthew zeier wrote:

I’m noticing that any capital words (IP, ICMP) in tickets are appear as
clickable-links. By design?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

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3

Interesting. How do I undo that behavior? It’s guessing incorrectly.----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Tuesday, August 19, 2003 10:59 AM
Subject: Re: [rt-users] cap letters appearing as html links - rt3.0.5

That sounds like you’ve installed RTIR and it’s hilighting NIC-handles
(or its best guess at them).

On Tue, Aug 19, 2003 at 10:50:22AM -0700, matthew zeier wrote:

I’m noticing that any capital words (IP, ICMP) in tickets are appear as
clickable-links. By design?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

Remove RTIR or edit its Transaction related callbacksOn Tue, Aug 19, 2003 at 11:11:41AM -0700, matthew zeier wrote:

Interesting. How do I undo that behavior? It’s guessing incorrectly.

----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Tuesday, August 19, 2003 10:59 AM
Subject: Re: [rt-users] cap letters appearing as html links - rt3.0.5

That sounds like you’ve installed RTIR and it’s hilighting NIC-handles
(or its best guess at them).

On Tue, Aug 19, 2003 at 10:50:22AM -0700, matthew zeier wrote:

I’m noticing that any capital words (IP, ICMP) in tickets are appear as
clickable-links. By design?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

So I’ve failed to find where RTIR’s Transaction related callbacks are or how
to remove RTIR.

Is is simply removing /opt/rt3/local/html/Callbacks/RTIR amd html/RTIR,
disabling any Queues RTIR installed ?From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Tuesday, August 19, 2003 7:41 PM
Subject: Re: [rt-users] cap letters appearing as html links - rt3.0.5

Remove RTIR or edit its Transaction related callbacks

Interesting. How do I undo that behavior? It’s guessing incorrectly.

----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Tuesday, August 19, 2003 10:59 AM
Subject: Re: [rt-users] cap letters appearing as html links - rt3.0.5

That sounds like you’ve installed RTIR and it’s hilighting NIC-handles
(or its best guess at them).

I’m noticing that any capital words (IP, ICMP) in tickets are appear
as
clickable-links. By design?

–
matthew zeier | “Nothing in life is to be
feared.
InteleNet Communications, Inc. | It is only to be
understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.