Can't send mail from RT tried everything

RT Users
1

Hi,

Please could someone assist, running RT 3.6.3 ,can’t get RT to send out
the emails,using exim

2

Mohammed Sirkhot wrote:

Hi,

Please could someone assist, running RT 3.6.3 ,can�t get RT to send
out the emails,using exim

can you post the output from your logs please

3

I am getting the error message below when a ticket is created,still not
receiving the emails

May 31 09:07:53 rt RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:414)
May 31 09:07:53 rt RT: Scrip Prepare 3 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Scrip Prepare 4 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Scrip Prepare 16 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Ticket 6267 created in queue ‘IT’ by root
(/opt/rt3/lib/RT/Ticket_Overlay.pm:754)

4

It might be more useful if you check your exim and syslog log files for
the breakpoint.

Also, if it currently isn’t, set your RT log settings to debug.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mohammed
Sirkhot
Sent: Thursday, 31 May 2007 5:19 PM
To: Chaim Rieger
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can’t send mail from RT tried everything

I am getting the error message below when a ticket is created,still not
receiving the emails

May 31 09:07:53 rt RT: Encode::Guess failed: ; fallback to iso-8859-1
(/opt/rt3/lib/RT/I18N.pm:414)
May 31 09:07:53 rt RT: Scrip Prepare 3 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Scrip Prepare 4 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Scrip Prepare 16 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line
107. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:107]
[/opt/rt3/lib/RT/Action/Generic.pm:79]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171]
[/opt/rt3/lib/RT/Record.pm:1444]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:744]
[/opt/rt3/lib/RT/Interface/Web.pm:446]
[/opt/rt3/share/html/Ticket/Display.html:104]
[/opt/rt3/share/html/Ticket/Create.html:301]
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479)
May 31 09:07:53 rt RT: Ticket 6267 created in queue ‘IT’ by root
(/opt/rt3/lib/RT/Ticket_Overlay.pm:754)

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