Can't send email with rtcrontool

RT Users
1

I’m trying to do a very simple query: Send notice on all tickets older than 2 hours. I can not get the notification to work per the documentation.

Query:

/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg “Owner = ‘Nobody’ AND Status = ‘new’ AND Created < ‘2 hours ago’” --action RT::Action::NotifyGroup --action-arg ‘email@domain.com’ --template ‘Blank’

ERROR in log: RT: [3884] Can’t call method “CreatorObj” on an undefined value at /opt/rt4/bin/…/lib/RT/Action/NotifyGroup.pm line 87.

I’ve tried a variety of things like using the “transaction” switch and thing, but not sure what is missing. The code that it doesn’t like is below:

 79     sub SetRecipients {
 80     my $self = shift;
 81
 82     my $arg = $self->Argument;
 83     foreach( $self->__SplitArg( $arg ) ) {
 84         $self->_HandleArgument( $_ );
 85     }
 86
 87     my $creatorObj = $self->TransactionObj->CreatorObj;
 88     my $creator = $creatorObj->EmailAddress();
 89     my $TransactionCurrentUser = RT::CurrentUser->new;
 90     $TransactionCurrentUser->LoadByName($creatorObj->Name);
 91
 92     unless (RT->Config->Get('NotifyActor',$TransactionCurrentUser)) {
 93         @{ $self->{'To'} } = grep ( !/^\Q$creator\E$/, @{ $self->{'To'} } );
 94     }
 95
 96     $self->{'seen_ueas'} = {};
 97
 98     return 1;

Any ideas?

Thanks!