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The “problem” you are having is a feature. In RT_Config/RT_SiteConfig
you have the option to set $NofityActor. When set to 0, the person
performing an action in RT is not emailed the details of the action. If
you set $NofityActor to 1, then you will get emails for everything.
ITI SSG, University of Washington
PGP key: https://staff.washington.edu/joby/joby-u-pub.asc
Shin Imai wrote:
I fond the problem but I don’t know how to fix it.
When I create a new ticket RT sends an email to TO: and BCC: but CC:.
If I reply the ticket RT sends an email to BCC: and CC: but TO:.
Why is that happening?
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