Can't send an email from RT

Hi,

When I created a ticket I put an email address in CC but I don’t get any
mail from it.

I don’t know how the RT mailing system works.
if you know anything I should have a look for mail plase advise me.
I didn’t change any setting of RT yet by the way.

Shin
Shin Imai shin.imai@etimestech.jp

I fond the problem but I don’t know how to fix it.
When I create a new ticket RT sends an email to TO: and BCC: but CC:.
If I reply the ticket RT sends an email to BCC: and CC: but TO:.

Why is that happening?

Shin
Shin Imai shin.imai@etimestech.jp

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The “problem” you are having is a feature. In RT_Config/RT_SiteConfig
you have the option to set $NofityActor. When set to 0, the person
performing an action in RT is not emailed the details of the action. If
you set $NofityActor to 1, then you will get emails for everything.

Joby Walker
ITI SSG, University of Washington


PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Shin Imai wrote:

I fond the problem but I don’t know how to fix it.
When I create a new ticket RT sends an email to TO: and BCC: but CC:.
If I reply the ticket RT sends an email to BCC: and CC: but TO:.

Why is that happening?

Shin
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Thank you for your advice.

I set the option 1 and it sends mail to TO: when I reply a ticket.
But it won’t still send an email to CC: when I create a ticket. It sends
to TO: and BCC: fine.

Shin
Shin Imai shin.imai@etimestech.jp

Shin Imai wrote:

Thank you for your advice.

I set the option 1 and it sends mail to TO: when I reply a ticket.
But it won’t still send an email to CC: when I create a ticket. It sends
to TO: and BCC: fine.
Please, read all descriptions of the configurable options in RT_Config.pm.
There is something like $ParserMailForTicketCCs option.
And also you should have a scrip that notify Ccs on create.