Hi,
When I created a ticket I put an email address in CC but I don’t get any
mail from it.
I don’t know how the RT mailing system works.
if you know anything I should have a look for mail plase advise me.
I didn’t change any setting of RT yet by the way.
Shin
Shin Imai shin.imai@etimestech.jp
I fond the problem but I don’t know how to fix it.
When I create a new ticket RT sends an email to TO: and BCC: but CC:.
If I reply the ticket RT sends an email to BCC: and CC: but TO:.
Why is that happening?
Shin
Shin Imai shin.imai@etimestech.jp
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The “problem” you are having is a feature. In RT_Config/RT_SiteConfig
you have the option to set $NofityActor. When set to 0, the person
performing an action in RT is not emailed the details of the action. If
you set $NofityActor to 1, then you will get emails for everything.
Joby Walker
ITI SSG, University of Washington
PGP key: https://staff.washington.edu/joby/joby-u-pub.asc
Shin Imai wrote:
I fond the problem but I don’t know how to fix it.
When I create a new ticket RT sends an email to TO: and BCC: but CC:.
If I reply the ticket RT sends an email to BCC: and CC: but TO:.
Why is that happening?
Shin
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Thank you for your advice.
I set the option 1 and it sends mail to TO: when I reply a ticket.
But it won’t still send an email to CC: when I create a ticket. It sends
to TO: and BCC: fine.
Shin
Shin Imai shin.imai@etimestech.jp