Can't remove Quick Create & Can you reverse the order of history?

RT Users
1

I’ve got two questions:

  1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to
    people not using the full ticket Create, I decided to globally remove
    “Quick Create” from “RT At A Glance”. However, when I do that I get the
    following error:

admsjc@helpdesk:/var/log/apache2$ tail error.log
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)
[Wed May 8 19:53:28 2013] [error]: Can’t call method “Content” on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69.

Stack:
[/opt/rt4/share/html/Admin/Global/MyRT.html:69]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)

  1. I’m just about ready to deploy our second RT server, and the service
    department is asking me if it is possible to modify the ticket display
    so that the most recent posts/comments are at the top. Is there a way to
    change that?

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

2
  1. I’m just about ready to deploy our second RT server, and the service
    department is asking me if it is possible to modify the ticket display so
    that the most recent posts/comments are at the top. Is there a way to
    change that?

This is a config option (grep for OldestTransactionFirst) and overridable
by users via preferences pages.

Best regards, Ruslan.

3

I’ve got two questions:

  1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to
    people not using the full ticket Create, I decided to globally remove
    “Quick Create” from “RT At A Glance”. However, when I do that I get the
    following error:

admsjc@helpdesk:/var/log/apache2$
mailto:admsjc@helpdesk:/var/log/apache2$ tail error.log
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)
[Wed May 8 19:53:28 2013] [error]: Can’t call method “Content” on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69.

Stack:
[/opt/rt4/share/html/Admin/Global/MyRT.html:69]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)

I can’t reproduce this problem and looking at the code don’t see how it
would happen. Do you have any local customizations?

Can you send us the output of running this SQL query?

select id, Name, Description, ObjectType, ObjectId from Attributes where
ObjectType=‘RT::System’;

Could you also navigate to Configuration → Tools → System Config in
RT, save that page as HTML, and send the file? Make sure any sensitive
data is redacted first.

4

I’ve got two questions:

  1. I just did an upgrade from 4.0.11 to 4.0.12 & all seemed well. Due to
    people not using the full ticket Create, I decided to globally remove
    “Quick Create” from “RT At A Glance”. However, when I do that I get the
    following error:
    [snip]

I can’t reproduce this problem and looking at the code don’t see how it
would happen. Do you have any local customizations?

Can you send us the output of running this SQL query?

select id, Name, Description, ObjectType, ObjectId from Attributes where
ObjectType=‘RT::System’;

Could you also navigate to Configuration → Tools → System Config in
RT, save that page as HTML, and send the file? Make sure any sensitive
data is redacted first.

Stephen, the information I request above will still be useful, but on a
hunch, did you recently migrate RT’s database from MySQL to MariaDB?