Can't quickly create ticket

I use 3.8.1, when i try to create quickly ticket, also from root, i get this
error message:

can’t quickly create ticket in queue DBA because some cfs need to be set,
please go to normal ticket creation page to do that.

any suggestions,

Marco

It sounds like you have some required Ticket custom fields that aren’t available to fill in via the Quick Ticket Creation. If those fields weren’t set as required, it would work fine. Otherwise, you’ll need to mod the QuickCreate Element with the appropriate input field. It will require some HTML knowledge.

Elias-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Marco Avvisano
Sent: Monday, October 06, 2008 2:26 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] can’t quickly create ticket

I use 3.8.1, when i try to create quickly ticket, also from root, i get this
error message:

can’t quickly create ticket in queue DBA because some cfs need to be set,
please go to normal ticket creation page to do that.

any suggestions,

Marco

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

It sounds like you have some required Ticket custom fields that aren’t
available to fill in via the Quick Ticket Creation. If those fields
weren’t set as required, it would work fine. Otherwise, you’ll need to
mod the QuickCreate Element with the appropriate input field. It will
require some HTML knowledge.

Yes it’s correct … i have required ticket custom fields … to solve it, i
think to disable quick creation
for specific users, but seems not work.

I try to modify , from root, the user profile, chnaging body or summary
views, but all remain the same.

Marco

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);

This is what you need to set in your RT_SiteConfig. Remove whatever you don’t want to show up for new users. For existing users, I believe when the user is created these prefs are stored under the individual user preferences. In this case, the change in SiteConfig won’t affect them. There is a way to propagate the changes throughout all users but it is a hack that uses SQL alter. I’m not sure what the URL is on RT wiki, but basically you’d create a new user, setup all of the user preferences (including homepage components) and then grab the user prefs value of that user to overwrite all other user prefs in the DB.

Anyone know of that link? I think it was a Jesse post on the wiki.

EliasFrom: Marco Avvisano [mailto:marco.avvisano@regione.toscana.it]
Sent: Friday, October 10, 2008 1:22 AM
To: Eli Altman; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] can’t quickly create ticket

It sounds like you have some required Ticket custom fields that aren’t
available to fill in via the Quick Ticket Creation. If those fields
weren’t set as required, it would work fine. Otherwise, you’ll need to
mod the QuickCreate Element with the appropriate input field. It will
require some HTML knowledge.

Yes it’s correct … i have required ticket custom fields … to solve it, i
think to disable quick creation
for specific users, but seems not work.

I try to modify , from root, the user profile, chnaging body or summary
views, but all remain the same.

Marco

Elias

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Marco
Avvisano
Sent: Monday, October 06, 2008 2:26 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] can’t quickly create ticket

I use 3.8.1, when i try to create quickly ticket, also from root, i get
this
error message:

can’t quickly create ticket in queue DBA because some cfs need to be set,
please go to normal ticket creation page to do that.

any suggestions,

Marco


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

tomaw on #rt found the link:

http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlanceFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Eli Altman
Sent: Friday, October 10, 2008 12:18 PM
To: Marco Avvisano; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] can’t quickly create ticket

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);

This is what you need to set in your RT_SiteConfig. Remove whatever you don’t want to show up for new users. For existing users, I believe when the user is created these prefs are stored under the individual user preferences. In this case, the change in SiteConfig won’t affect them. There is a way to propagate the changes throughout all users but it is a hack that uses SQL alter. I’m not sure what the URL is on RT wiki, but basically you’d create a new user, setup all of the user preferences (including homepage components) and then grab the user prefs value of that user to overwrite all other user prefs in the DB.

Anyone know of that link? I think it was a Jesse post on the wiki.

Elias

From: Marco Avvisano [mailto:marco.avvisano@regione.toscana.it]
Sent: Friday, October 10, 2008 1:22 AM
To: Eli Altman; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] can’t quickly create ticket

It sounds like you have some required Ticket custom fields that aren’t
available to fill in via the Quick Ticket Creation. If those fields
weren’t set as required, it would work fine. Otherwise, you’ll need to
mod the QuickCreate Element with the appropriate input field. It will
require some HTML knowledge.

Yes it’s correct … i have required ticket custom fields … to solve it, i
think to disable quick creation
for specific users, but seems not work.

I try to modify , from root, the user profile, chnaging body or summary
views, but all remain the same.

Marco

Elias

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Marco
Avvisano
Sent: Monday, October 06, 2008 2:26 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] can’t quickly create ticket

I use 3.8.1, when i try to create quickly ticket, also from root, i get
this
error message:

can’t quickly create ticket in queue DBA because some cfs need to be set,
please go to normal ticket creation page to do that.

any suggestions,

Marco


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com