I’m trying to set up RT 3.4.1 on a Mac, running OSX 10.3.8, and the
built in Perl (5.8.1), Apache (1.3.33), and mod_perl (1.26).
You know, Chris, I had a problem similar to that about 6 months ago,
in my first round of evaluation of ticketing systems, I’d log in, and
get an empty screen.
Okay, but I’m not getting an empty screen though – I get the proper RT
login screen, just the way it looks elsewhere (e.g. the Debian box that
serves it at work, etc), with a banner, a footer, un/pw fields, etc. It
just doesn’t appear to be connected to anything :-/
I strongly suspicion that your mod_perl or the perl underlying it is
hosed. Yeah: can you describe your setup a bit? All the components,
complete version numbers, RPM, DEB, or source, and maybe build
switches?
I wouldn’t be at all surprised if Apple’s Perl were buggy. 
The version numbers were posted above & earlier, but to reiterate:
Apple’s Perl 5.8.1 and mod_perl 1.26 plugged in to Apache 1.3.33 all
running on Mac OS X 10.3.8. In more detail, here’s the Perl info:
% /usr/bin/perl -V
Summary of my perl5 (revision 5.0 version 8 subversion 1 RC3) configuration:
Platform:
osname=darwin, osvers=7.0, archname=darwin-thread-multi-2level
uname='darwin hampsten 7.0 darwin kernel version 6.0: fri jul 25 16:58:41 pdt 2003; root:xnu-344.frankd.rootsxnu-344.frankd~objrelease_ppc power macintosh powerpc '
config_args='-ds -e -Dprefix=/usr -Dccflags=-g -pipe -Dldflags=-Dman3ext=3pm -Duseithreads -Duseshrplib'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='cc', ccflags ='-g -pipe -pipe -fno-common -DPERL_DARWIN -no-cpp-precomp -fno-strict-aliasing -I/usr/local/include',
optimize='-Os',
cppflags='-no-cpp-precomp -g -pipe -pipe -fno-common -DPERL_DARWIN -no-cpp-precomp -fno-strict-aliasing -I/usr/local/include'
ccversion='', gccversion='3.3 20030304 (Apple Computer, Inc. build 1495)', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=4321
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=8
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld='env MACOSX_DEPLOYMENT_TARGET=10.3 cc', ldflags ='-L/usr/local/lib'
libpth=/usr/local/lib /usr/lib
libs=-ldbm -ldl -lm -lc
perllibs=-ldl -lm -lc
libc=/usr/lib/libc.dylib, so=dylib, useshrplib=true, libperl=libperl.dylib
gnulibc_version=''
Dynamic Linking:
dlsrc=dl_dyld.xs, dlext=bundle, d_dlsymun=undef, ccdlflags=' '
cccdlflags=' ', lddlflags='-bundle -undefined dynamic_lookup -L/usr/local/lib'
Characteristics of this binary (from libperl):
Compile-time options: MULTIPLICITY USE_ITHREADS USE_LARGE_FILES PERL_IMPLICIT_CONTEXT
Locally applied patches:
RC3
Built under darwin
Compiled at Sep 12 2003 19:50:49
%ENV:
PERL5LIB="/sw/lib/perl5:/sw/lib/perl5/darwin"
PERL5_CPANPLUS_CONFIG="/Users/cdevers/.cpanplus/config"
@INC:
/sw/lib/perl5/5.8.1/darwin-thread-multi-2level
/sw/lib/perl5/5.8.1
/sw/lib/perl5
/sw/lib/perl5/darwin
/System/Library/Perl/5.8.1/darwin-thread-multi-2level
/System/Library/Perl/5.8.1
/Library/Perl/5.8.1/darwin-thread-multi-2level
/Library/Perl/5.8.1
/Library/Perl
/Network/Library/Perl/5.8.1/darwin-thread-multi-2level
/Network/Library/Perl/5.8.1
/Network/Library/Perl
.
It seems like mod_perl is working, at least partially. I have a
collection of Apache::Registry scripts that all seem to work fine, and I
have Apache::MP3 set up and working as well. Additionally, I can invoke
an Apache::Status served URL to browse mod_perl settings, and it doesn’t
seem like it’s choking on anything; in particular, if I browse the
modules that mod_perl can see, there’s a large block of them in the
RT::* namespace coming out of /usr/local/rt3, which is the correct
location of the current RT installation.
Here’s what Apache says about how it was built:
$ httpd -V
Server version: Apache/1.3.33 (Darwin)
Server built: Nov 29 2004 17:59:31
Server's Module Magic Number: 19990320:16
Server compiled with....
-D EAPI
-D HAVE_MMAP
-D USE_MMAP_SCOREBOARD
-D USE_MMAP_FILES
-D HAVE_FCNTL_SERIALIZED_ACCEPT
-D HAVE_FLOCK_SERIALIZED_ACCEPT
-D SINGLE_LISTEN_UNSERIALIZED_ACCEPT
-D DYNAMIC_MODULE_LIMIT=64
-D HARD_SERVER_LIMIT=2048
-D HTTPD_ROOT="/usr"
-D SUEXEC_BIN="/usr/sbin/suexec"
-D DEFAULT_PIDLOG="/var/run/httpd.pid"
-D DEFAULT_SCOREBOARD="/var/run/httpd.scoreboard"
-D DEFAULT_LOCKFILE="/var/run/httpd.lock"
-D DEFAULT_ERRORLOG="/var/log/httpd/error_log"
-D TYPES_CONFIG_FILE="/etc/httpd/mime.types"
-D SERVER_CONFIG_FILE="/etc/httpd/httpd.conf"
-D ACCESS_CONFIG_FILE="/etc/httpd/access.conf"
-D RESOURCE_CONFIG_FILE="/etc/httpd/srm.conf"
$ httpd -v
Server version: Apache/1.3.33 (Darwin)
Server built: Nov 29 2004 17:59:31
macgarnicle:/etc/httpd root# httpd -l
Compiled-in modules:
http_core.c
mod_so.c
suexec: disabled; invalid wrapper /usr/sbin/suexec
$
The relevant Apache virtual host config is as follows:
<VirtualHost *>
ServerName rt-test-server
ServerAdmin cdevers@rt-test-server
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8
PerlRequire /usr/local/rt3/bin/webmux.pl
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
</VirtualHost>
And for completness, RT’s RT_SiteConfig.pm is as follows:
package RT;
Set($rtname , "rt-test-server");
Set($Organization , "rt-test-server");
Set($MinimumPasswordLength , "5");
Set($Timezone , 'US/Eastern');
Set($DatabaseType , 'mysql');
Set($DatabaseHost , '');
Set($DatabaseRTHost , '');
Set($DatabasePort , '');
Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , 'serum114');
Set($DatabaseName , 'rtnew');
Set($DatabaseRequireSSL , undef);
Set($OwnerEmail , 'cdevers');
Set($LoopsToRTOwner , 1);
Set($StoreLoops , undef);
Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);
Set($ParseNewMessageForTicketCcs , undef);
Set($RTAddressRegexp , '^rt\@rt-test-server$');
Set($CanonicalizeOnCreate , 0);
Set($SenderMustExistInExternalDatabase , undef);
Set($CorrespondAddress , 'rt@rt-test-server');
Set($CommentAddress , 'rt-comment@rt-test-server');
Set($MailCommand , 'sendmailpipe');
Set($SendmailArguments , "-oi -t");
Set($SendmailPath , "/usr/sbin/sendmail");
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, "\"%s of $RT::rtname Ticket #%s\":;");
Set($NotifyActor, 0);
Set($RecordOutgoingEmail, 1);
Set($LogToSyslog , 'debug');
Set($LogToScreen , 'error');
Set($LogToFile , 1);
Set($LogDir , '/usr/local/rt3/var/log');
Set($LogToFileNamed , "rt.log"); #log to rt.log
@LogToSyslogConf = () unless (@LogToSyslogConf);
Set($WebPath , "");
Set($WebBaseURL , "http://rt-test-server:8080");
Set($WebURL , $WebBaseURL . $WebPath . "/");
Set($WebImagesURL , $WebPath . "/NoAuth/images/");
Set($LogoURL , $WebImagesURL . "rt-dhn-logo.jpg");
Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+REST/\d+\.\d+/NoAuth/)!x );
Set($MessageBoxWidth , 84);
Set($MessageBoxWrap, "HARD");
Set($TrustHTMLAttachments , undef);
Set($RedistributeAutoGeneratedMessages, 1);
Set($PreferRichText, undef);
Set($WebExternalAuth , undef);
Set($WebFallbackToInternalAuth , undef);
Set($WebExternalGecos , undef);
Set($WebExternalAuto , undef);
Set($WebFlushDbCacheEveryRequest, '1');
Set($MaxInlineBody, 13456);
Set($MyTicketsLength, 10);
Set($MyRequestsLength, 10);
@MasonParameters = () unless (@MasonParameters);
Set ($DefaultSearchResultFormat, qq{
'<b><a href="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></b>/title:#',
'<b><a href="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></b>/title:Subject',
Status,
QueueName,
OwnerName,
Priority,
'__NEWLINE__',
'',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'});
@LexiconLanguages = qw(*) unless (@LexiconLanguages);
@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless (@EmailInputEncodings);
Set($EmailOutputEncoding , 'utf-8');
Set($DateDayBeforeMonth , 1);
Set($AmbiguousDayInPast , 1);
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
Set($DevelMode => '0');
1;
I mean, I suppose I could start over with a clean Apache/mod_perl/Perl
build, but that’s a huge project & a pain in the ass when all I want to
do is set up a spare RT instance to test things out without messing up
the real version that we’ve got running on a Debian box at work… :-/
That & it bugs me that I seem to be this close to having it working
but there’s just some little misconfiguration somewhere that’s keeping
it from getting off the ground…
Chris Devers