hi, I’m new to rt and I installed it successfully but I have only one
problem. I created a user but when he login it he cant see any kind of
queue to choose.
How can I do ?
bye fde
ciao
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fde wrote:
hi, I’m new to rt and I installed it successfully but I have only one
problem. I created a user but when he login it he cant see any kind of
queue to choose.How can I do ?
bye fde
go to the configuration tab,
and give that user, or all users permission to see the queue, or all queues.
fde wrote:
and give that user, or all users permission to see the queue, or all queues.
in the user tab configuration I found a line that say something like:
“give the user any kind of rights”, so if I check this line the user can
see the button “create a ticket” but in the menu combo box there is not
any kind of queue. If I enter as root I can see the “general” queue.
The following line come from apache error.log file:
[Fri Feb 24 18:25:56 2006] [error]: WebRT: Impossibile caricare la coda.
() (/usr/share/request-tracker3.4/html/Elements/Error:78)
The translation of that error is:
“not possible load the queue”
ciao
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