Can't get rid of the 'RT::' in img link

RT Users
1

Hi,

In RT 3.0.1
Apache 1.3.27
Pelr 5.8.0

I’m getting

<img src=“http://RT::167.67.73.53:80/NoAuth/images//bplogo.gif”

and a broken link in every page.

I changed the $WebBaseURL to http://167.67.73.53:80 but it converts it back to include the ‘RT::’.

The ‘//’ isn’t a problem. If I paste just

http://167.67.73.53:80/NoAuth/images//bplogo.gif

it works. The RT:: is the problem.

This is a fresh install and I’m a ‘newbie’ with RT so I may not have something important config’d. I did download the pdf 3.0 doc and I am reading it.

I was thinking that would be a Perl package reference as in the PerlHandler section, and in the RT_Config.pm the refer to it as a ‘Scheme’. It still shouldn’t be in there after everybody on the server gets through with sending it out to the browser, right?

Thanks,

Greg

Gregory L. Hering
(256) 722-6420
4807 Bradford Dr
Benchmark Electronics, Inc.
Hunvtsville, Al 35805From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, May 08, 2003 2:18 PM
To: B. Ash
Cc: rt-users
Subject: Re: [rt-users] dumpfile-to-rt-3.0 fails with errors. Ayudame

Can you verify that the problem still happens with the current version
of the import/export tools?

2

Greg.Hering@bench.com wrote:

I changed the $WebBaseURL to http://167.67.73.53:80 but it converts it back to include the ‘RT::’.

(gratuitous quoting snipped)

Did you stop and start apache? (no, reloading does not count.)
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

When you make a ticket child of another
the history display this

Wed May 07 10:36:39 2003 jermon - Ticket 40 MemberOf ticket
fsck.com-rt://premiepensionsmyndigheten.se/ticket/63.
^
|

Shouldent this be “http:”

The html also seems a little bitt odd

    <tr class="oddline" >
&nbsp  &nbsp  Wed May 07 10:36:39 2003  jermon - Ticket 40 MemberOf ticket fsck.com-rt://premiepensionsmyndigheten.se/ticket/63.

   

Why the empty tag

/J

4

Wed May 07 10:36:39 2003 jermon - Ticket 40 MemberOf ticket
fsck.com-rt://premiepensionsmyndigheten.se/ticket/63.

No. that’s a vendor URI scheme. It’s a unique id for that ticket.
It’s not an HTTP url. arguably, it should be smarter about displaying
that string in a friendly way

The html also seems a little bitt odd

Why the empty tag

That’s an anchor for linking into a specific transaction. And yes. it
was malformed. That’s fixed in 3.0.2pre6

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.