Can't fill in content in RT 4.0.10 when create/reply ticket

RT Users
1

Dears,
When I create ticket with Microsoft IE 10, I can’t fill in content. I am using RT 4.0.10.
Do you meet same problem? Is there any suggestion to solve this problem?

Sincerely yours,
Oscar Liu

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2

Hi,

IE10 was brought up recently in very similar context. I think you have
to disable compatibility mode in IE for rich text editor to work. I
think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).On Wed, Mar 27, 2013 at 10:46 AM, Liu, Oscar (Shenzhen) Oscar.Liu@sgs.com wrote:

Dears,
When I create ticket with Microsoft IE 10, I can’t fill in content. I am using RT 4.0.10.
Do you meet same problem? Is there any suggestion to solve this problem?

Sincerely yours,
Oscar Liu

Information in this email and any attachments is confidential and
intended solely for the use of the individual(s) to whom it is addressed
or otherwise directed. Please note that any views or opinions presented
in this email are solely those of the author and do not necessarily
represent those of the Company.
Finally, the recipient should check this email and any attachments for
the presence of viruses. The Company accepts no liability for any damage
caused by any virus transmitted by this email.
All SGS services are rendered in accordance with the applicable SGS
conditions of service available on request and accessible at
Terms and Conditions | SGS

Best regards, Ruslan.

3

Hi ,
I prefer to use IE 9 mode. Thank you!
------------------------------------------quote start------------------------------------------------------
IE10: “Unable to load rich text editor” in gmail
Open IE under the desktop. F12. Drop the browser and document mode back to IE9. Issue isn’t prevalent on this version.
Not the sweetest of workarounds, but something that at least allows gmail to continue (and our enterprise has moved to gmail for business mail … so rather essential).
------------------------------------------quote end------------------------------------------------------

Sincerely yours,
Oscar LiuFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: 2013年3月28日 0:39
To: Liu, Oscar (Shenzhen)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t fill in content in RT 4.0.10 when create/reply ticket

Hi,

IE10 was brought up recently in very similar context. I think you have to disable compatibility mode in IE for rich text editor to work. I think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).

4

IE10 was brought up recently in very similar context. I think you have
to disable compatibility mode in IE for rich text editor to work. I
think RT 4.0.11rc1 does it for you (tells IE to avoid compat mode).

IE10 turned out to have different breakages for the rich text editor.
If you’re using IE10 and seeing these problems, it’d be great to get
more testing reports for 4.0.11rc2 before we turn it into a real
4.0.11. Announcement and download links here:

http://lists.bestpractical.com/pipermail/rt-devel/2013-April/011849.html

-kevin