Can't display web page after ticket create

RT Users
1

Hi all,

I was playing around with RTIR, but it was more complicated than I needed so
I decided to stick with RT and just create a custom queue. I created the
queue (‘TIG Investigations’) and added a couple of custom fields. I then
went to the Create a New Ticket page for the queue, filled out all of the
fields (except the emails - I don’t have any of that set up) and hit
‘Create’. It paused for a few seconds and then the browser displayed a
‘Cannot display the webpage’ error. I tried it with both IE & Firefox with
the same results. I went back to the RT home page and the ticket had been
successfully created.

I turned on debug logging in RT_SiteConfig.pm, but there weren’t any errors
in the log (see below). Any suggestions? Could it be because I haven’t set
up any email accounts?

Thanx.

John

[Fri Sep 10 19:57:01 2010] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:426)

[Fri Sep 10 19:57:06 2010] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:426)

[Fri Sep 10 19:57:29 2010] [debug]: About to think about scrips for
transaction #161 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:29 2010] [debug]: About to think about scrips for
transaction #162 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #163 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #164 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #165 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:30 2010] [debug]: About to prepare scrips for transaction
#165 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)

[Fri Sep 10 19:57:30 2010] [debug]: Found 4 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

[Fri Sep 10 19:57:30 2010] [debug]: About to commit scrips for transaction
#165 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:187)

[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #3 on txn #165 of
ticket #13 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 19:57:30 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To; recipients are
johnmcd@ix.netcom.com (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:From: “Tickets to track all TIG investigative activity via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

To: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Got user mail preference ‘Individual
messages’ for user johnmcd@ix.netcom.com
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:672)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:

From: “Tickets to track all TIG investigative activity via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

To: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13] AutoReply:

From: “Tickets to track all TIG investigative activity via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

Auto-Submitted: auto-replied

To: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for deferred
delivery on transaction #165
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 19:57:30 2010] [info]:
rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX #13/165 - Scrip 3 On Create
Autoreply To Requestors (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 19:57:30 2010] [info]:
rt-3.8.8-8962-1284148650-1768.13-3-0@XXXXX sent To: johnmcd@ix.netcom.com
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:331)

[Fri Sep 10 19:57:30 2010] [debug]: About to think about scrips for
transaction #166 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)

[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #4 on txn #165 of
ticket #13 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 19:57:30 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x8b9622c), id 165
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:635)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield To; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from To:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Cc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Cc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:651)

[Fri Sep 10 19:57:30 2010] [debug]: Subject: [Threat Intelligence Group
Incident Response (TIGIR) #13]

From: “TIG Administrator via RT” <>

Reply-To:

In-Reply-To:

References: RT-Ticket-13@XXXXX

Message-ID: rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX

Precedence: bulk

X-RT-Loop-Prevention: Threat Intelligence Group Incident Response (TIGIR)

RT-Ticket: Threat Intelligence Group Incident Response (TIGIR) #13

Managed-by: RT 3.8.8 (Request Tracker — Best Practical Solutions)

RT-Originator: johnmcd@ix.netcom.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset=“utf-8”

X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:658)

[Fri Sep 10 19:57:30 2010] [debug]: Removing deferred recipients from Bcc:
line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:681)

[Fri Sep 10 19:57:30 2010] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:690)

[Fri Sep 10 19:57:30 2010] [debug]: No recipients found for deferred
delivery on transaction #165
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:703)

[Fri Sep 10 19:57:30 2010] [info]:
rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX #13/165 - Scrip 4 On Create
Notify AdminCcs (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)

[Fri Sep 10 19:57:30 2010] [info]:
rt-3.8.8-8962-1284148650-763.13-4-0@XXXXX No recipients found. Not
sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:352)

[Fri Sep 10 19:57:30 2010] [debug]: Committing scrip #11 on txn #165 of
ticket #13 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)

[Fri Sep 10 19:57:30 2010] [info]: Ticket 13 created in queue ‘TIG
Investigations’ by tig_admin (/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:671)

[Fri Sep 10 19:57:30 2010] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)

2

Hi all,

I was playing around with RTIR, but it was more complicated than I needed so I decided to
stick with RT and just create a custom queue. I created the queue (TIG Investigations') and added a couple of custom fields. I then went to the Create a New Ticket page for the queue, filled out all of the fields (except the emails - I don't have any of that set up) and hit Create’. It paused for a few seconds and then the browser displayed a `Cannot display the
webpage’ error. I tried it with both IE & Firefox with the same results. I went back to the RT
home page and the ticket had been successfully created.

Try disabling the Friendly Errors in IE and Firefox so you can tell
what the real problem is. Most likely, you’ve failed to configure
some part of RT_SiteConfig.pm and RT is directing you somewhere
invalid.

-kevin

3

Yep - that was it. I had set WebDomain to ‘localhost’ and it didn’t like
that. I had to hardcode the IP address since I’m not currently set up as a
domain (still in testing with a local VM).

Than.

JohnFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, September 13, 2010 11:35 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t display web page after ticket create

Hi all,

I was playing around with RTIR, but it was more complicated than I
needed so I decided to
stick with RT and just create a custom queue. I created the queue (TIG Investigations') and added a couple of custom fields. I then went to the Create a New Ticket page for the queue, filled out all of the fields (except the emails - I don't have any of that set up) and hit Create’. It paused for a few seconds and then the browser displayed a
`Cannot display the
webpage’ error. I tried it with both IE & Firefox with the same
results. I went back to the RT
home page and the ticket had been successfully created.

Try disabling the Friendly Errors in IE and Firefox so you can tell what the
real problem is. Most likely, you’ve failed to configure some part of
RT_SiteConfig.pm and RT is directing you somewhere invalid.

-kevin