Can't create ticket when "On Create Autoreply To Requestors" scrip is enabled

RT Users
1

Hi Everyone,

On a fairly fresh RT 4.2.9 install, having a weird problem. Unable to create tickets, when creating through web interface it sits for about a minute then gets an error. When creating through email, it gets same error and fires a confirmation email every fetch mail.

If I disable the scrip “On Create Autoreply to Requestors” then everything works fine (other than the requestors don’t get auto reply, which i require)

Here is the error from apache error log (removed domain name):

[2182] [Wed Jul 15 18:40:22 2015] [info]: rt-4.2.9-2182-1436985622-547.59-7-0@example.com #59/743 - Scrip 7 On Create Autoreply To Requestors (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
[Wed Jul 15 14:41:02.817655 2015] [fcgid:warn] [pid 1821:tid 140203513018112] [client 174.1.203.63:2074] mod_fcgid: read data timeout in 40 seconds, referer: http://…/Ticket/Create.html?Queue=18
[Wed Jul 15 14:41:02.817752 2015] [core:error] [pid 1821:tid 140203513018112] [client 174.1.203.63:2074] End of script output before headers: rt-server.fcgi, referer: http://…/Ticket/Create.html?Queue=18

Help would be greatly appreciated!

Roman Massey

2

On a fairly fresh RT 4.2.9 install, having a weird problem. Unable to
create tickets, when creating through web interface it sits for about
a minute then gets an error. When creating through email, it gets
same error and fires a confirmation email every fetch mail.

If I disable the scrip “On Create Autoreply to Requestors” then
everything works fine (other than the requestors don’t get auto
reply, which i require)

Do other mail-sending scrips work as expected? Can you show your
RT_SiteConfig.pm? What are you using as your local MTA?

  • Alex