Can't change the password on new user

Hi folks,
I’m new to RT, I’ve just installed ver 3.8.8 and when I add a user it
adds the user ok but when trying to modify that user and entering a new
password I get the results
Results

* Please enter your current password. Password has not been set.

I looked in the database table and the password has NO_PASSWORD in the
password field but I have been unsuccesful at adding a password for a
new user.
I have both checkboxes checked.
Access control
Let this user access RT
Let this user be granted rights

Kerry,

I think I saw something like this awhile ago. The key was in how you read
the message. What it means is for you to enter “your own” password (that
means you, the person doing the update) in order to set the password for the
user you are working on.

Hope this helps.

Kenn
LBNLOn Tue, Jun 22, 2010 at 1:08 PM, Kerry kpenland@bigtube.net wrote:

Hi folks,
I’m new to RT, I’ve just installed ver 3.8.8 and when I add a user it adds
the user ok but when trying to modify that user and entering a new password
I get the results
Results

  • Please enter your current password. Password has not been set.

I looked in the database table and the password has NO_PASSWORD in the
password field but I have been unsuccesful at adding a password for a new
user.
I have both checkboxes checked.
Access control
Let this user access RT
Let this user be granted rights

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

By gosh, I say that works! Somebody oughta put that in the wiki.On 6/23/2010 5:39 AM, borngunners@aol.com wrote:

use the root password as the initial password for the new user and
change the password with the new one that you want for the user.

-----Original Message-----
From: Kerry kpenland@bigtube.net
To: rt-users rt-users@lists.bestpractical.com
Sent: Tue, Jun 22, 2010 4:18 pm
Subject: [rt-users] Can’t change the password on new user

Hi folks,
I’m new to RT, I’ve just installed ver 3.8.8 and when I add a user it
adds the user ok but when trying to modify that user and entering a
new password I get the results
Results

* Please enter your current password. Password has not been set.

I looked in the database table and the password has NO_PASSWORD in
the password field but I have been unsuccesful at adding a password
for a new user.
I have both checkboxes checked.
Access control
Let this user access RT
Let this user be granted rights

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy athttp://rtbook.bestpractical.com

Actually, it’s asking for the password of the user that’s changing the password. Not the current password of the user who’s password is being changed.

So, Administrator A can change user B’s password, without knowing what it is, by putting in their own password.

The error message is accurate, but I’ve seen a few people missing what’s actually being asked for.

Steve AndersonFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kerry
Sent: 23 June 2010 6:33 PM
To: borngunners@aol.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can’t change the password on new user

By gosh, I say that works! Somebody oughta put that in the wiki.

By gosh, I say that works! Somebody oughta put that in the wiki.

If you believe the password changing UI or the error message needs
improvement, please file a bug with suggested solutions. Even better
if you do so as a patch against the git repo.

-kevin> On 6/23/2010 5:39 AM, [1]borngunners@aol.com wrote:

 use the root password as the initial password for the new user and change the password with
 the new one that you want for the user.
 -----Original Message-----
 From: Kerry [2]<kpenland@bigtube.net>
 To: rt-users [3]<rt-users@lists.bestpractical.com>
 Sent: Tue, Jun 22, 2010 4:18 pm
 Subject: [rt-users] Can't change the password on new user

 Hi folks,
 I'm new to RT,  I've just installed ver 3.8.8 and when I add a user it adds the user ok but
 when trying to modify that user and entering a new password I get the results
 Results

   * Please enter your current password. Password has not been set.

 I looked in the database table and the password has *NO_PASSWORD* in the password field but
 I have been unsuccesful at adding a password for a new user.
 I have both checkboxes checked.
 Access control
 [4][ ] Let this user access RT
 [5][ ] Let this user be granted rights

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com

References

Visible links

  1. mailto:borngunners@aol.com
  2. mailto:kpenland@bigtube.net
  3. mailto:rt-users@lists.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com