Cant change Status on single ticket

Hello, i don’t know if I made mistake but let me explain the environment before.

I created two Queues (cliente_1, cliente_2)
Created some custom status (scheduled, started, waiting_customer)

Made 1 one ticket on each queue, after some tests only on cliente_2 ticket i noticed that I cant change status anymore, its scheduled now. (Test includes change owner, requestor, status etc)

So I looked at my LifeCycle config and everything looks ok, since the ticket on queue cliente_1 that problem doesn’t occur.

Thinking about queue permissions I moved the ticket from cliente_2 to cliente_1 so now I have 2 tickets on same queue.

The ticket I can change (cliente_1) tried every possible status change, from resolved to scheduled and after to open, etc. with no problem

On web interface I don’t have any option besides Scheduled(Unchanged)
On CLI I got this error :

/usr/bin/rt edit 91 set status=open

Status: You can’t change status from ‘Scheduled’ to ‘open’.

Ticket 91 updated.

id: ticket/91
status: open

rt ls 91
Query:id=91
Ticket Owner Queue Age Told Status Requestor Subject
91 diaul clien 1 day 38 min Schedu allansale Teste com cliente 2 -ã õ ç

Sorry about my poor English, isn’t my native language.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

Sorry, already resolved.
update Tickets SET Status=scheduled where id = ‘91’;

Was typo, Scheduled != scheduled

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified PartnerDe: Diaulas Castro
Enviada em: quarta-feira, 8 de fevereiro de 2012 19:54
Para: rt-users@lists.bestpractical.com
Cc: Diaulas Castro
Assunto: Cant change Status on single ticket

Hello, i don’t know if I made mistake but let me explain the environment before.

I created two Queues (cliente_1, cliente_2)
Created some custom status (scheduled, started, waiting_customer)

Made 1 one ticket on each queue, after some tests only on cliente_2 ticket i noticed that I cant change status anymore, its scheduled now. (Test includes change owner, requestor, status etc)

So I looked at my LifeCycle config and everything looks ok, since the ticket on queue cliente_1 that problem doesn’t occur.

Thinking about queue permissions I moved the ticket from cliente_2 to cliente_1 so now I have 2 tickets on same queue.

The ticket I can change (cliente_1) tried every possible status change, from resolved to scheduled and after to open, etc. with no problem

On web interface I don’t have any option besides Scheduled(Unchanged)
On CLI I got this error :

/usr/bin/rt edit 91 set status=open

Status: You can’t change status from ‘Scheduled’ to ‘open’.

Ticket 91 updated.

id: ticket/91
status: open

rt ls 91
Query:id=91
Ticket Owner Queue Age Told Status Requestor Subject
91 diaul clien 1 day 38 min Schedu allansale Teste com cliente 2 -ã õ ç

Sorry about my poor English, isn’t my native language.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.brhttp://www.intersolution.inf.br
Oracle Certified Partner