Can't change AdminSearchResultRows config option in plugin config file

Loos_Christian · April 22, 2015, 10:00am

Hi,

we have an internal plugin where we have a etc/NetCologne_Config.pm file
to change some config options (similar to [1]).

I now wanted to change AdminSearchResultRows [2] from 50 to 100 and
copied the option from etc/RT_Config.pm to my plugin
etc/NetCologne_Config.pm file and changed the values.

After a webserver restart Admin/Tools/Configuration.html reported as
source for AdminSearchResultRows my NetCologne_Config.pm file but the
values are still 50 instead of 100. And Admin/Queues/ shows only 50
queues per page.

If I copy the AdminSearchResultRows option from etc/RT_Config to
etc/RT_SiteConfig.pm and change there the values,
Admin/Tools/Configuration.html reports the changed values and
Admin/Queues/ shows 100 queues per page.

So changing AdminSearchResultRows works in etc/RT_SiteConfig.pm but not
in a plugin etc/*_Config.pm file.
Any ideas for this funny behavior?

Chris

[1]

github.com

rt-cpan-org/rt-extension-rt_cpan_org/blob/master/etc/CPAN_Config.pm

# This is an RT configuration file, loaded when the RT::Extension::rt_cpan_org
# plugin is loaded.

Set( $Organization, "rt.cpan.org" );

# Logo
Set( $LogoURL, '/static/images/cpan.svg' );
Set( $LogoLinkURL, $WebURL );
Set( $LogoAltText, "CPAN" );

# Reminders add much complexity for not much value.
Set( $EnableReminders, 0 );

# There are too many potential owners when not limited to a specific ticket/queue.
Set( $AutocompleteOwnersForSearch, 1 );

# This username format is forced and spam-protects email addresses.
Set( $UsernameFormat, 'public' );

# Email defaults; queues get their own dynamic addresses too

This file has been truncated. show original

[2]

github.com

bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L2940


      
          
          
Set($GroupSummaryExtraInfo, "id, Name, Description");
          
          
=item C<$GroupSummaryTicketListFormat>
          
          
Control the appearance of the Active and Inactive ticket lists in the
          Group Summary.
          
          
=cut
          
          
Set($GroupSummaryTicketListFormat, q{
                 '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
                 '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
                 Status,
                 QueueName,
                 Owner,
                 Priority,
                 '__NEWLINE__',
                 '',
                 '<small>__Requestors__</small>',
                 '<small>__CreatedRelative__</small>',