Can't change a user's email address

In the user configuration, I’m trying to update a user’s email address
that has a typo. I correct the email address and click ‘Save Changes’,
but the email address does not update. I do, however, get presented a
’Results’ box that reads:

User sobrien: 0 hours

When I try adding an email address to a user that has no defined email
address already, I get the same error.

Anyone know what’s going on here? I’ve tried changing a few other
fields (Real Name, Nickname, etc.) and those update fine.

I’m using RT 3.6.1.

Gary

Gary Wilson Jr. wrote:

In the user configuration, I’m trying to update a user’s email address
that has a typo. I correct the email address and click ‘Save Changes’,
but the email address does not update. I do, however, get presented a
’Results’ box that reads:

User sobrien: 0 hours

When I try adding an email address to a user that has no defined email
address already, I get the same error.

Anyone know what’s going on here? I’ve tried changing a few other
fields (Real Name, Nickname, etc.) and those update fine.

I’m using RT 3.6.1.

bump.

Gary Wilson Jr. wrote:

In the user configuration, I’m trying to update a user’s email
address
that has a typo. I correct the email address and click ‘Save
Changes’,
but the email address does not update. I do, however, get
presented a
’Results’ box that reads:

User sobrien: 0 hours

When I try adding an email address to a user that has no defined
email
address already, I get the same error.

Anyone know what’s going on here? I’ve tried changing a few other
fields (Real Name, Nickname, etc.) and those update fine.

I’m using RT 3.6.1.

This error message got better in later versions of RT

You most likely already have an unprivileged user with
the “correct” email address and RT won’t let you have
two users with the same email address. You can search
for that user and blank out the email address and then come
back and fix this user’s email

-kevin