Can't call method "Content"

RT Users
1

Hi,

I just installed rt-3.6.3 and got everything setup ok.
Everything works but I get this when clicking on “RT
at a glance”

error: Can’t call method “Content” on an undefined
value at /opt/rt3/share/html/Admin/Global/MyRT.html
line 50.
context:
…
46: my ( $conf, $pane ) = @_;
47: $default_portlets->SetContent( $conf );
48: push @actions, loc( 'Global portlet [1]
saved.’, $pane );
49: }
50: );
51:
52: $m->comp( ‘/Widgets/SelectionBox:process’,
%ARGS, self => $, nojs => 1 )
53: for @panes;
54:
…
code stack:
/opt/rt3/share/html/Admin/Global/MyRT.html:50
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:292

Any ideas on what the issue could be?
Thanks,
Brian

2

Hi,

I just installed rt-3.6.3 and got everything setup ok.
Everything works but I get this when clicking on “RT
at a glance”

New install or upgrade?

3

New install but using the old database.

Brian— Jesse Vincent jesse@bestpractical.com wrote:

On Fri, Jan 12, 2007 at 11:13:37AM -0800, Brian Pontz wrote:

Hi,

I just installed rt-3.6.3 and got everything setup
ok.
Everything works but I get this when clicking on
“RT
at a glance”

New install or upgrade?

4

New install but using the old database.

That’s an upgrade, then :wink: Did you run all the database upgrade
scripts?

5

That’s an upgrade, then :wink: Did you run all the
database upgrade
scripts?

hhmmm
No. I’ll do that and email again if I still have the
issue.

Brian

6

That’s an upgrade, then :wink: Did you run all the
database upgrade
scripts?

I dont really understand what I am suppose to do…

The machine I’m installing RT on is new but the
database is a remote database that we currently use
with RT 3.4.2. We want to use the current data in the
database in our newer version of RT. So should I do
everything from the begining like it’s a fresh install
or “make upgrade”?

Brian

7

That’s an upgrade, then :wink: Did you run all the
database upgrade
scripts?

I dont really understand what I am suppose to do…

The machine I’m installing RT on is new but the
database is a remote database that we currently use
with RT 3.4.2. We want to use the current data in the
database in our newer version of RT. So should I do
everything from the begining like it’s a fresh install
or “make upgrade”?

Brian

From the “README” file in the distribution, thr folowing snippit from
section 7:

after you did a “make upgrade”
You may also need to update RT’s database. To find out, type:

   ls etc/upgrade

 For each item in that directory whose name is greater than
 your previously installed RT version, run:

   /opt/rt3/sbin/rt-setup-database --action schema \
       --datadir etc/upgrade/<version>
   /opt/rt3/sbin/rt-setup-database --action acl \
       --datadir etc/upgrade/<version>
   /opt/rt3/sbin/rt-setup-database --action insert \
        --datadir etc/upgrade/<version>

Hope this helps.

Really, the “README” is there for a reason.

My 2 cents.

Regards

Ing. Jansen Robert
Brussels University
Computer Center
B-1050 Brussels
Belgium (Europe)

email: rjansen@vub.ac.be

8

From the “README” file in the distribution, thr
folowing snippit from
section 7:

after you did a “make upgrade”

B-1050 Brussels
Belgium (Europe)

email: rjansen@vub.ac.be

Thanks. The problem is that I get

Creating database schema.
Couldn’t find schema file for mysql

Brian