I’m new to RT and Perl, but with some good skills with Linux.
1) I Have installed successfully RT, logging on with no errors with local u
sers end logging on successful
2)But when i login the url with A D credentials it gives me the bellow err
or. on the browser
Can't call method "as_string" on an undefined value at/opt/rt3/local/plugi=
ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100
for first time, but when i refreshes the same page i gets the login successf
ully for the same. This happens every time when i login after logoff.
Here goes the extra information.
Installed versions
Windows 2000 AD
Centos 5.4 on RT server
R T 3.8.7
RT-Authen-ExternalAuth-0.08
mod_perl-2.0.4-6.el5
bellow are the rt logs
tail -f /var/log/rt/rt.log
[Thu Feb 25 09:13:45 2010] [debug]: Attempting to use external auth servic
e: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Ex
ternalAuth.pm:64)
[Thu Feb 25 09:13:45 2010] [debug]: Calling UserExists with $username (sha
ilesh.raitole) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-Ex
ternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
[Thu Feb 25 09:13:45 2010] [debug]: UserExists params:
username: shailesh.raitole , service: My_LDAP (/opt/rt3/local/plugins/RT-A
uthen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D Base: dc=3Dvirt
ual,dc=3Dcom =3D=3D Filter: (&(&(ObjectCategory=3DUser)(ObjectClass=3DPers
on))(samaccountname=3Dshailesh.raitole)) =3D=3D Attrs: l,cn,st,mail,sAMAcc
ountName,india,streetAddress,postalCode,telephoneNumber,samaccountname,sAM
AccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/E
xternalAuth/LDAP.pm:304)
[Thu Feb 25 09:13:45 2010] [debug]: Password validation required for servi
ce - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Au
then/ExternalAuth.pm:155)
[Thu Feb 25 09:13:45 2010] [debug]: Trying external auth service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth
/LDAP.pm:16)
[Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D Base: dc=3Dvirt
ual,dc=3Dcom =3D=3D Filter: (&(samaccountname=3Dshailesh.raitole)(&(Object
Category=3DUser)(ObjectClass=3DPerson))) =3D=3D Attrs: dn (/opt/rt3/local/
plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
[Thu Feb 25 09:13:45 2010] [debug]: Found LDAP DN: CN=3Dshailesh raitole,C
N=3DUsers,DC=3Dvirtual,DC=3Dcom (/opt/rt3/local/plugins/RT-Authen-External
Auth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
Browser error
Can't call method "as_string" on an undefined value at/opt/rt3/local/plugi
ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100.
The rt logs after refreshing the same url are as follows;'
tail -f /var/log/rt/rt.log
[Thu Feb 25 09:18:18 2010] [debug]: Reloading RT::User to work around a bu
g in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/
html/Callbacks/ExternalAuth/autohandler/Auth:14)
Browser: successful login
Bellow are the configuration of my pem files.
vim /opt/rt3/etc/RT_SiteConfig.pm
#Set( $rtname, 'ssr.com');
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
Set( $rtname, 'ssr.com');
Set($Organization, 'ssr');
Set($CorrespondAddress , 'ssr@ssr.com');
Set($CommentAddress , 'ssr@ssr.com);
Set($Timezone , 'Asia/Calcutta');
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , "\"%s\" <%s>");
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, "\"%s Ticket #%s\":;");
# THE DATABASE:
Set($DatabaseType, 'mysql');
Set($DatabaseHost , 'localhost');
Set($DatabaseRTHost , 'localhost');
Set($DatabaseUser , 'local');
Set($DatabasePassword , 'localpass');
Set($DatabaseName , 'rt3');
Set($OwnerEmail , 'root');
Set($RTAddressRegexp , '^rt\@ssr.com$');
Set($NotifyActor, 1);
Set($SendmailArguments , '-oi -t -f"<ssr@ssr.>"');=20
Set($MaxAttachmentSize , 10000000);
# THE WEBSERVER:
Set($WebPath , "/ticket");
Set($WebBaseURL , "http://rt.ssr.com");
# Log Path
Set($LogToFile , 'debug');=20
Set($LogDir , '/var/log/rt');
Set($LogToFileNamed , "rt.log");
Set(@Plugins, qw(
RT::Authen::ExternalAuth
));
require "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
m";
Set($AutoCreate, {Privileged =3D> 1});
Set($AuthMethods, ['LDAP', 'Internal']);
1;
vim /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {=20
'My_LDAP' =3D> {
=20
'type' =3D> 'ldap',
'server' =3D> 'AD.example.com',
'user' =3D> 'svn',
'pass' =3D> 'xxxxxxx',
'base' =3D> 'dc=3Dexample,dc=3Dcom'
,
=20
'filter' =3D> '(&(ObjectCategory=3DUs
er)(ObjectClass=3DPerson))',
=20
d_filter' =3D> '(userAccountControl:1.2.
840.113556.1.4.803:=3D2)',
=20
=20
# 'tls' =3D> 0,
# 'ssl_version' =3D> 3,
'net_ldap_args' =3D> [ version =3D> 3
],
'group' =3D> 'svn Users',
'group_attr' =3D> 'svn Users',
'attr_match_list' =3D> [ 'Name', 'EmailAddres
s' ],
#'attr_map' =3D> { 'Name' =3D> 'sAMAcc
ountName',
'attr_map' =3D> { 'Name' =3D> 'samacco
untname',
'EmailAddress' =3D> 'm
ail',
#'Organization' =3D>
'physicalDeliveryOfficeName',
'RealName' =3D> 'cn',
'ExternalAuthId' =3D>
'sAMAccountName',
'Gecos' =3D> 'sAMAccou
ntName',
'WorkPhone' =3D> 'tele
phoneNumber',
'Address1' =3D> 'stree
tAddress',
'City' =3D> 'l',
'State' =3D> 'st',
'Zip' =3D> 'postalCode
',
'Country' =3D> 'india'
}
}
}
);
1;
Any suggestion, are appreciate.
Thanks and Regards,
SSR