Can't attach to an empty message

In RT3.6.4 it seems that it is not possible to attach a file to a ticket
if you leave the comment field empty.
Is this expected behavior? And if so, is there an easy way to go around
this?

If you click comment on a ticket and you attach a file and leave the
comment empty and press update Ticket, nothing is attached to the ticket
(also no entry is found in the attachments table).

Thanks,

Alain

I’m sorry to ask this again, but there hasn’t been a reply yet. Is
nobody experiencing these problems?

Thanks,

Alain

Alain Sips schreef:

Alain Sips wrote:

I’m sorry to ask this again, but there hasn’t been a reply yet. Is
nobody experiencing these problems?

Alain Sips schreef:

In RT3.6.4 it seems that it is not possible to attach a file to a
ticket if you leave the comment field empty.
Is this expected behavior? And if so, is there an easy way to go
around this?

If you click comment on a ticket and you attach a file and leave the
comment empty and press update Ticket, nothing is attached to the
ticket (also no entry is found in the attachments table).

I’m having the same problem on both my instances, production and test,
where test is unmodified except for RTFM and Assets.

Joop