Can't assign ticket as superuser


#1

I just newly setup RT using version 3.6.7 but everytime I create new ticket,
I couldn’t see the users where I want to assign it on the “Owner” field. I’m
creating a ticket using ‘root’ as superuser.

Is this a bug? Any hints?

Thanks!

Marvin.


#2

Marvin,

They need to have the "OwnTicket" right granted to them. As a word of 

warning, granting rights to queues/tickets on the global level (system
groups and some roles) can dramatically affect the speed of response you
get with RT pertaining to searches and/or building the home page. Try to
put your users into groups for access to specific queues and grant
appropriate rights to those groups. Much less maintenance and faster
responses. Hope this helps.

Kenn
LBNLOn 7/9/2008 3:05 PM, Marvin Santos wrote:

I just newly setup RT using version 3.6.7 but everytime I create new
ticket, I couldn’t see the users where I want to assign it on the
"Owner" field. I’m creating a ticket using ‘root’ as superuser.

Is this a bug? Any hints?

Thanks!

Marvin.



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