I’m trying to figure out how to generate multiple approval requests from
a single ticket. Right now, my global template looks like this:
===Create-Ticket: maintenance1
Queue: TestApproval
Type: Approval
Depended-On-By: TOP
Owner: bdurrell
Content: Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket.
ENDOFCONTENT
===Create-Ticket: maintenance2
Queue: TestApproval
Type: Approval
Depended-On-By: TOP
Owner: mpacheco
Content: Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket.
ENDOFCONTENT
Unfortunately, this template doesn’t generate any approvals.
If I remove the maintenance2 ticket completely, an approval ticket gets
generated appropriately.
Do I need to set up a separate template for each approval I want to
generate? I don’t mind doing this but it seems a little clunky. Maybe
I’m just being a purist.
Bryant Durrell [] http://www.innocence.com/~durrell [] 9/11/2001
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