i am currently using RT4.0.12 and i am trying to create a dashboard to
display all new Articles that have been created in the last 2 weeks
the first hurdle i have come across is that i can not save any Article
searches into anything other that ‘My Searches’ this means that even if i
create a suitable search, other users will not be able to view the results
is there anyway to allow me to save an Article search with the privacy set
to ‘RT System’s saved searches’?
View this message in context: http://requesttracker.8502.n7.nabble.com/Cannot-save-Article-searchs-for-system-use-tp56479.html
i am currently using RT4.0.12 and i am trying to create a dashboard to
display all new Articles that have been created in the last 2 weeks
the first hurdle i have come across is that i can not save any Article
searches into anything other that ‘My Searches’ this means that even if i
create a suitable search, other users will not be able to view the results
is there anyway to allow me to save an Article search with the privacy set
to ‘RT System’s saved searches’?
Apparently the decision to only list My saved searches and Groups
dates back to the original saved search support for Articles. I have
no insight into why RT System’s saved searches isn’t in that list, but
it’s a clear omission, especially when paired with Dasboards. I would
look at a patch to add it (although that patch should likely convert
articles to use some of the core SelectSearchesForObjects.
Regardless, this should get filed as a feature request bug.
-kevin