Currently, I’m using RT version 3.8.10 (yes, I know it is old; we’re not ready to upgrade to the 4 series yet with the customizations we’ve done to rt3…) and have installed version 1.03 of RT::Extension::MobileUI and version 0.09 of RT::Authen::ExternalAuth in use. The configuration we’re using has the authentication only coming from the AD LDAP environment we have.
When attempting to login to the mobile UI, it complains that a user doesn’t exist, tries to fall back to SSO, fails (which it should, as we’ve not setup SSO yet here), and then kicks you right back to the login UI.
Any help would be appreciated in getting this resolved. Thanks.
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Currently, I’m using RT version 3.8.10 (yes, I know it is old; we’re
not ready to upgrade to the 4 series yet with the customizations
we’ve done to rt3…) and have installed version 1.03 of
RT::Extension::MobileUI and version 0.09 of RT::Authen::ExternalAuth
in use. The configuration we’re using has the authentication only
coming from the AD LDAP environment we have.
When attempting to login to the mobile UI, it complains that a user
doesn’t exist, tries to fall back to SSO, fails (which it should, as
we’ve not setup SSO yet here), and then kicks you right back to the
login UI.
You didn’t provide any logs. Please turn on debug logging in RT and
show the debug logs produced when you try to login via the mobile UI.
Have you tried a newer version of RT::Authen::ExternalAuth?