Hi Jon.
attaching by email works fine… is the web UI that doesn’t work.
here’s a cut and paste of my original message:
Hello.
We’re using RT 3.6.1. My environment is as follows:
web# uname -rms
FreeBSD 6.1-RELEASE-p10 i386
web# pkg_info | grep rt-3
rt-3.6.1_1 RT is an industrial-grade ticketing system written
in Perl
web# pkg_info | grep apache
apache-2.2.3 Version 2.2 of Apache web server with prefork MPM.
web# pkg_info | grep perl-
perl-5.8.8 Practical Extraction and Report Language
web# pkg_info | grep mod_perl
mod_perl2-2.0.2_1,3 Embeds a Perl interpreter in the Apache2 server
We’re using RT in production and are happy with it. But there are
a couple of small problems that are hitting us:
- attachment work only via email, but not via the web UI.
Trying to attach a file via the web UI gives a blank page
and the ticket is not modified in any ways.
- searching by requestor gives an error, but searching the I
found that is a known problem with a fix already. I’ll email
the fix
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5782
to the FreeBSD port mantainer…
Unfortunatly, I can’t seam to find any log about the error… in fact
p5-Log-Dispatch-2.13 is broken due the new mod_perl2 API (at least
on FreeBSD)…
Can any kind soul help me out with problem #1, please?
Best regards.
also, I should add the database version:
web# pkg_info | grep mysql
mysql-client-4.0.27 Multithreaded SQL database (client)
mysql-server-4.0.27 Multithreaded SQL database (server)
p5-DBD-mysql-3.0008 MySQL driver for the Perl5 Database Interface (DBI)
php5-mysql-5.2.0 The mysql shared extension for php
Best regards.
Jon Daley wrote:
I didn't really follow this conversation, so perhaps I missed
something. It isn’t a problem with 3.6.1, as that is what I run, and
attachments work fine. (I hadn’t ever tried an RTF before, but I just
did, and it worked perfectly fine).
Are you emailing the attachment, or uploading it via the GUI? If it
is email, perhaps there is something on that end, or a mime module that
needs to be upgraded or something?
I too, tested .doc (MSOffice), but the result is the same as
all other file types, be bynary or plain ASCII… I get a
blank page and nothing is changed on the ticket…
Maybe I should have stuck with 3.4.5…
Hope it will soon be fixed…
Best regards.
Jan Korbel wrote:
I tested .doc (saved by oo2) and it’s still same, filename is visible
in ticket overview but i can’t download it.
J.
David Chandek-Stark wrote:
I have had problems with 3.6.1, but not across the board. For
example, I can attach a Word document (.doc) but not an RTF file
(.rtf).
–David
–
Roberto
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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
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Roberto Nunnari -software engineer-
mailto:roberto.nunnari@supsi.ch
Scuola Universitaria Professionale della Svizzera Italiana
Dipartimento Tecnologie Innovative
http://www.dti.supsi.ch
SUPSI-DTI
Via Cantonale tel: +41-91-6108561
6928 Manno “”" fax: +41-91-6108570
Switzerland (o o)
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