I have a CustomField containing a list of all of our customers. When
a ticket is opened, the customer service rep selects the customer from
Management wants a way to easily view all open tickets by customer.
Rather than creating a query, they want to just select the customer
name from a drop-down and see all of the customers’ open tickets. I
could do a separate dashboard for each customer, but that seems
I’m sure there’s a straightforward way to do this, but the archives
seem to be full of discussions on searching custom fields and not how
to get a drop-down based search.