Canned responses

Hi,

Do anybody have any code to do canned standard responses in rt3?

I’ve seen javascript floating around for RT2, but I lost the link.

Any assistance appreciated,

Thanks,

George Barnett, Scsa
Reality Engineer

eml: george@alink.co.za
gsm: +44 778 884 7205
www: www.alink.co.za

quartic (n): fourth degree. e.g., “My parents gave me the quartic for
coming home late.”
– Tom Hunter, Swarthmore math professor

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Hash: SHA1Am 16.12.2003 um 16:59 schrieb George Barnett:

Hi,

Do anybody have any code to do canned standard responses in rt3?

I’ve seen javascript floating around for RT2, but I lost the link.

Any assistance appreciated,

Thanks,

I guess You could use RTFM for this nowadays. It allows You to collect
articles by topic, which You can include in a correspondence to an open
ticket.

Regards,
Harald Wagener
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George Barnett wrote:

Hi,

Do anybody have any code to do canned standard responses in rt3?

I’ve seen javascript floating around for RT2, but I lost the link.

Any assistance appreciated,

Thanks,

look into RTFM (the project).

Harald Wagener wrote:

Do anybody have any code to do canned standard responses in rt3?

I’ve seen javascript floating around for RT2, but I lost the link.

Any assistance appreciated,

Thanks,

I guess You could use RTFM for this nowadays. It allows You to collect
articles by topic, which You can include in a correspondence to an open
ticket.

Regards,
Harald Wagener

Not really what I’m looking for though - our customers dont have access
to the RT interface - it’s internal only.

I’m looking for something more like a dropdown with a list of responses
so if a support agent adds say MX records to a domain they can have a
pre-formatted and ready to go “thanks for mailing us, we’ve added your
domain records, regards, support”.

Cheers,

George Barnett, Scsa
Reality Engineer

eml: george@alink.co.za
gsm: +44 778 884 7205
www: www.alink.co.za

When I was younger, I could remember anything, whether it had happened
or not; but my faculties are decaying now and soon I shall be so I
cannot remember any but the things that never happened. It is sad to
go to pieces like this but we all have to do it.
– Mark Twain

Not really what I’m looking for though - our customers dont have access
to the RT interface - it’s internal only.

I’m looking for something more like a dropdown with a list of responses
so if a support agent adds say MX records to a domain they can have a
pre-formatted and ready to go “thanks for mailing us, we’ve added your
domain records, regards, support”.

Cheers,

eh? The person responding to the ticket can include the RTFM
information in the ticket, no access to RT is needed. RTFM justs gives
you a way to organize it.