Have read the following article and followed it ditto…
To no avail, I was unable to get any functional or cosmetic differences in
Been sifting through the rt-users archives and web comments alike.
Given that I am unable to get this to work I started looking at using RTFM
for canned responses.
Not sure if I need RTFM for about 10 or more basic responses to ticket
Any advice on on best approach to adopt.
In terms of the following:
a) Has someone successfully added canned replies using the article above to
b) Can anyone recommend using RTFM with RT for canned replies and if there
is a nice step by step guide to do this.
c) Do I need to download and install RTFM or in RT_SiteConfig.pm file add
d) Will RTFM reduce the speed in which RT currently works. (i.e. is it a