Canned replies with RTFM / without RFTM

Dear All

Have read the following article and followed it ditto…

To no avail, I was unable to get any functional or cosmetic differences in
RT.

Been sifting through the rt-users archives and web comments alike.

Given that I am unable to get this to work I started looking at using RTFM
for canned responses.
Not sure if I need RTFM for about 10 or more basic responses to ticket
queries.
Any advice on on best approach to adopt.

In terms of the following:

a) Has someone successfully added canned replies using the article above to
RT 3.8.x
b) Can anyone recommend using RTFM with RT for canned replies and if there
is a nice step by step guide to do this.
c) Do I need to download and install RTFM or in RT_SiteConfig.pm file add
the following
line:

Set(@Plugins,qw(RT::FM));
d) Will RTFM reduce the speed in which RT currently works. (i.e. is it a
beast)

Kind regards

Naresh

All

Given its Christmas I did not expect a reply today :slight_smile: so I installed and
configured RTFM and using this for canned replies.

Works a treat and no impact on performance.

B.Rgds

NareshOn 25 December 2010 11:46, Naresh Maharaj naresh@hewittandmay.com wrote:

Dear All

Have read the following article and followed it ditto…

http://requesttracker.wikia.com/wiki/CannedReplies

To no avail, I was unable to get any functional or cosmetic differences in
RT.

Been sifting through the rt-users archives and web comments alike.

Given that I am unable to get this to work I started looking at using RTFM
for canned responses.
Not sure if I need RTFM for about 10 or more basic responses to ticket
queries.
Any advice on on best approach to adopt.

In terms of the following:

a) Has someone successfully added canned replies using the article above to
RT 3.8.x
b) Can anyone recommend using RTFM with RT for canned replies and if there
is a nice step by step guide to do this.
c) Do I need to download and install RTFM or in RT_SiteConfig.pm file add
the following
line:

Set(@Plugins,qw(RT::FM));
d) Will RTFM reduce the speed in which RT currently works. (i.e. is it a
beast)

Kind regards

Naresh

Naresh Maharaj,

Hewitt & May (Shirtmakers) Ltd
email: info@hewittandmay.com
web: http://www.hewittandmay.co.uk