Canned replies with attachment

RT Users
1

Hi

Is it possible to have attachments directly attached to a template. So
if I choose this template as canned reply the attachment will be
attached as well?

Thanks Ruben

Monzoon Networks AG
Ruben Lehmann

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2

Hi

Is it possible to have attachments directly attached to a template. So if I
choose this template as canned reply the attachment will be
attached as well?

I would suggest that the proper way to handle this is to provide a URI to
the documents instead.
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