Can 'Username' be Removed as a Required Field From the User Creation Form?

RT Users
1

I got my first install of RT up and going today and I’m very excited
about getting to know it better!

I’m curious if it would be possible to prevent the ‘Username’ field of
the User Creation form from being required? I would prefer to reference
each user account by the ‘Real Name’ only when filling in the
’Requestor’ field on a new ticket. This would be useful for users that
have no need to login to RT, such as a user account that is created for
a company I support.

I’ve searched the Wiki and Google for any help with this, but so far
haven’t found any information. I apologize if I’ve overlooked a source
of information about this topic and will gladly take a look at it if
anyone knows of such a source.

I’m using RT 4.0.5 on CentOS 6, which is running Apache.

Thanks in advance for any help!
Sincerely,
Timothy

2

I’m curious if it would be possible to prevent the ‘Username’ field of
the User Creation form from being required? I would prefer to reference
each user account by the ‘Real Name’ only when filling in the
‘Requestor’ field on a new ticket. This would be useful for users that
have no need to login to RT, such as a user account that is created for
a company I support.

No, you can’t make username optional. You can fill it with whatever
you’d like though, as long as it’s unique in your system.

I’d suggest setting the username to be the same as the email address,
and then setting your $UsernameFormat to ‘verbose’ which will show: Real
Name email@address.

Thomas