Can somebody help/tell me: how i can conf. Exim4 to work with RT?

Hi,

Can somebody tell me how i can configure Exim4 to work with
Request-Tracker version 3.6? I want to send email to helpdesk@domain.com
and it could be deliver to helpdesk queue.

I read wiki and some wpage, but i can find good tutorial to do this.

Thanks for help.

Rafal Kaminski - System Administrator
http://blstream.com
email: rafal.kaminski@blstream.com
phone: +48608471986
jid: rka@im.blstream.com

Can somebody tell me how i can configure Exim4 to work with
Request-Tracker version 3.6? I want to send email to helpdesk@domain.com
and it could be deliver to helpdesk queue.

I read wiki and some wpage, but i can find good tutorial to do this.

Thanks for help.

What I’ve done isn’t officially supported by the RT team, but rather than
having a static aliases list for the RT correspond and comment addresses, I
have Exim4 do a direct MySQL query of the RT queues, and route appropriately.

This works great if your Exim4 installation is handling relatively light (a few
thousand messages an hour, rather than tens of thousands) load, but may not
scale up to a large “carrier grade” installation without some tweaking.

Let me know if this is of interest, and I’ll be glad to share my
config file fragments. The only caveat I need to offer is that my life is
extremely busy right now, so I don’t have time available to help much with
troubleshooting. I’m not trying to be mean, just realistic about my current
project workload for the job that pays the rent. :slight_smile:

Scott

Scott Courtney | “I don’t mind Microsoft making money. I mind them
scott@4th.com | having a bad operating system.” – Linus Torvalds
http://4th.com/ | (“The Rebel Code,” NY Times, 21 February 1999)
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