Can RT be used with Shared/Virtual webhosting?

RT Users
1

I’m evaluating RT and have what should be a basic question: “Can RT be used with Shared/Virtual webhosting?”

Let me clarify: For example, lets suppose our company has a website, HYPERLINK "http://www.mycompany.com"www.mycompany.com, which is hosted with another company on a shared server. As a result, our ability to configure this server is limited. Assuming that the server at the webhost is running the necessary software (Apache, MySql, Perl, etc.), can RT be used in this environment?

The reason I ask is because it seems according to the documentation, including the RT Essentials book which I purchased, that some of the configuration is only possible if you have unrestricted access to the server.

Thanks,

Ryan

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2

I’m evaluating RT and have what should be a basic question: “Can RT
be used with Shared/Virtual webhosting?”

Let me clarify: For example, lets suppose our company has a
website, www.mycompany.com, which is hosted with another company on
a shared server. As a result, our ability to configure this server
is limited. Assuming that the server at the webhost is running the
necessary software (Apache, MySql, Perl, etc.), can RT be used in
this environment?

The reason I ask is because it seems according to the
documentation, including the RT Essentials book which I purchased,
that some of the configuration is only possible if you have
unrestricted access to the server.

Thanks,

Ryan

you can run rt as rt.company.com or as www.company.com/rt

you dont need mod_perl you can use fcgi, mod_fcgi etc…

as long as you can install cpan stuff (perl) you can run rt.

any questions feel free to ask

Chaim Rieger

3

Ryan Small wrote:

I’m evaluating RT and have what should be a basic question: “Can RT be
used with Shared/Virtual webhosting?”

Ryan,

In theory, you should be able to run RT in a shared environment. It all
depends on how well your hosting company is willing to work with you. If
you do not have access to the command line, life is going to be pretty
rough for you.

Tracy Phillips

Tel: 1-800-596-0906
Tel: 1-404-704-0457 ext 1001
Fax: 1-775-205-0590

370 S. Lowe Ave.
Ste. A-105
Cookeville, TN 38501

4

Thanks,

That’s what I figured. As much as our webhost package includes Perl
and MySQL, it doesn’t appear that I would have the level of access to
the server that I would need to configure RT. Therefore, it looks like
relocating our website/domain onto our own server is the only way.

-RyanFrom: Tracy Phillips - Rackeasy.com [mailto:tracy.phillips@rackeasy.com]

Sent: February 7, 2006 12:54 PM
To: Ryan Small
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can RT be used with Shared/Virtual webhosting?

Ryan Small wrote:

I’m evaluating RT and have what should be a basic question: "Can RT be

used with Shared/Virtual webhosting?"

Ryan,

In theory, you should be able to run RT in a shared environment. It all
depends on how well your hosting company is willing to work with you. If
you do not have access to the command line, life is going to be pretty
rough for you.

Tracy Phillips

Tel: 1-800-596-0906
Tel: 1-404-704-0457 ext 1001
Fax: 1-775-205-0590

370 S. Lowe Ave.
Ste. A-105
Cookeville, TN 38501

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.1.375 / Virus Database: 267.15.2/252 - Release Date: 2/06/06

5

Hello!On Wed, 2006-02-08 at 15:55 -0500, Ryan Small wrote:

Thanks,

That’s what I figured. As much as our webhost package includes Perl
and MySQL, it doesn’t appear that I would have the level of access to
the server that I would need to configure RT. Therefore, it looks like
relocating our website/domain onto our own server is the only way.

You might consider putting your RT instance on your server as a
subdomain (e.g. rt.solidcad.ca), then having your provider’s DNS point
that name at your own server – leaving the rest of your setup alone.

Might be easier to get going.

–j
Jim Meyer, Geek at Large purp@acm.org