Can one assign task owners within email request?

RT Users
1

Does RT provide a means for a requester to assign an owner (assuming said
requester has privileges to do so) of the task being requested in the email
itself?

eg, in Drupal CMS/blogs, I can assign a post category when I’m
posting-via-email simply by specifying meta-data/commands at the top of the
email body to specify the category. I’m wanting to do something similar in
RT for task-ownership assignments, if possible.

-Matt

2

Matt England wrote:

Does RT provide a means for a requester to assign an owner (assuming
said requester has privileges to do so) of the task being requested in
the email itself?

Wiki, wiki, wiki.
http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

eg, in Drupal CMS/blogs, I can assign a post category when I’m
posting-via-email simply by specifying meta-data/commands at the top
of the email body to specify the category. I’m wanting to do
something similar in RT for task-ownership assignments, if possible.

-Matt

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

At 7/28/2005 08:25 AM, Drew Barnes wrote:

Matt England wrote:

Does RT provide a means for a requester to assign an owner (assuming said
requester has privileges to do so) of the task being requested in the
email itself?
Wiki, wiki, wiki.
Request Tracker Wiki

Ok, thanks for the reference. I’m trying to get a few more details per
this wiki page:

Per the attached screen shot (in hopes that this email list accepts
attachments), what am I supposed to set Condition, Action, Template, and
Stage fields (and any other fields for that matter) to get this mechanism
(setting the Owner via the inbound email upon task creation) to
work? Could these settings be the reason for my failures? Maybe something
else? Is there something I’m missing? This wiki page doesn’t appear to
address my level of newbie-admin capabilities.

So far my attempts have not worked; the owner of a created task via email
does not get set when I put a “Set-Owner: MattEngland” string at the
beginning of my inbound email.

-Matt